06-29-2018 06:43 AM - edited 06-29-2018 06:44 AM
Just checked my Seller Level Forecast and it appears that it's going DOWN next month. I looked at the details, and it claims I've only uploaded 8% of my tracking info on time, which is SO not true. I offer 1-day handling time and usually have labels printed and ready to ship the SAME day. I've never had a single late shipment in 2+ years. Can't tell if this is just a glitch having to do with eBay's re-do of the shipping label situation, but it's definitely freaking me out. I do everything they ask to keep my Top Rated status, making every required change, even when it consistently hurts my bottom line.
Before I call to ask what's going on, I figured I'd ask here, in case it's just a glitch with the new shipping system.
Thanks in advance, y'all.
Xxo, Phoebe Marie
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06-29-2018 07:30 AM - edited 06-29-2018 07:32 AM
Add my store ID to the list of eBay on time tracking being messed up as of 7:20am PDT.
So weird, what is eBay doing that the tracking metric keeps giving false %s?
Any eBay employees giving updates on Facebook?
06-29-2018 07:33 AM
Yes. Mine dropped from 99% down to 10%
06-29-2018 07:34 AM
Same here. Mine dropped from 100% to 5.88%. I always upload tracking data and deliver boxes to the PO personally, so this can't be right.
Not to bash eBay, but it seems like there are a lot of seller account glitches lately. 😞
06-29-2018 07:35 AM
MAJOR glitch on my dashboard showing tons of listings that were uploaded with tracking and the table shows tons of item are not being validated as uploaded and tracked.
06-29-2018 07:44 AM
06-29-2018 08:05 AM - edited 06-29-2018 08:06 AM
You're not alone. My percentage dropped from a 100% to a 9% and I'm getting an error saying my seller level is at risk for next month. Its good to see that Im no the only one with the issue. Hopefully they fix it soon!
06-29-2018 08:08 AM
Hello,
Just got off the phone with Ebay it is a glich I was told in the system. It should be fixed within 72 hours I was told.
06-29-2018 08:08 AM
yes, i signed up for 3D seller and now my info is all wrong. Been on hold with ebay for over an hour.
06-29-2018 08:11 AM
Same here on my end. It's saying that 96.30% of my items has no tracking uploaded at all, which is funny because I can go to my Shipping Labels and see all of the items I sold and the tracking that was uploaded. As others have said, I'm sure it's a glitch. I just don't understand why eBay is having so many issues this month. View counts disappearing, photos from listings disappearing and now this seller performance glitch based on tracking. I've been on eBay for 6 or 7 years now and I've never seen this many issues and they're all happening during the slowest period of the year for sales.
I don't know what they're doing with their systems, but something is definitely up. It's obvious they would choose this time of year to mess with them, as we all know eBay sales are down during June and July. It's just very frustrating as a full time reseller as I need all the sales I can get right now.
06-29-2018 08:12 AM
ME TOO! Went from 100% to 4.5%. Would be nice if EBAY could just post something to let the community know that theres a problem?
Whats interesting is when I look at the full report I get this screen that everything is fine??? It has to be a glitch...
06-29-2018 08:30 AM
06-29-2018 08:49 AM
Same here. Yesterday we were at 99.3% and today at 9%.
06-29-2018 08:53 AM
thank you for posting - there is now an announcement message when you call in before the selection prompts - a first ! 72 hours is a long time to wait if it could effect listing visibility, it should be solved in 24 hrs but of course we're heading into the weekend . One more chop at the knee. Fasten your seatbelts...
06-29-2018 08:58 AM
06-29-2018 09:18 AM