I just want my voice heard on how ebay has made this last month hell for me and then destroyed business for me. And yes, it all starts with the managed payments nightmare.
1. Against my will, I was forced into managed payments for my business account which has been awful on my personal account. I provided ebay VALID documents proving my decade old business exists and is valid (EIN, Business license etc). They denied these documents countless times, talking phone calls daily and email after email. Each time, telling me all my documents look good and they do not understand what is happening, but tell me to wait 48 hours. They FINALLY admit to a glitch in their system. They also admit my 15+ requests for escalation never went anyplace. After this, it still took about 10 more calls and maybe 10 emails to get things fixed. I have probably spent 20 hours this past month just trying to get things resolved. Is ebay going to compensate me for their mess? Oh heck no.
2. During this time I have not received a dime for sales as they had payments on hold, but I had to ship. They would not allow me to edit or update listings causing issues with customers that will probably lead to bad feedback when I have been at 100% for a very long time. Everything but sales and messages were locked up but they wanted to make sure they received their cash. Not a single thing I have done wrong, 100% on ebay.
3. IT GETS EVEN WORSE! So today March 3rd was their "drop dead date". The day they said if things were not updated and resolved, they would put my ebay store and account on hold. Holding this over me when I provided them everything they needed. Early today, they did put my account on hold and ended ALL of my listings! These listings had been up for years, they show a sales record, number purchased and so forth. Providing confidence in buying from customers as countless others have been purchasing. Minutes after they ended all my listings, they finally re-instate the account as ALL of my documents were VALID that I had been providing for a month. Yet the DAMAGE WAS DONE. They cannot fix all the ended listings, sales history, timing of those listings and so forth. I now have to schedule listing times, pay for that scheduled time and bring my store back online that Ebay wrecked. Absolutely UNREAL.
#Jamie Iannone , CEO of Ebay... You have dealt a disservice to all ebay sellers. I know you have heard this over and over with this forced managed payments nightmare and you have made it clear in your meetings that you do not CARE about us. Making more money for shareholders is the only goal so you look good to them in a board meeting. So this is my tale of how you have and will continue to cost me sales, have cost me countless hours, held my hard earned funds and now erased all of my sales history which will have a MAJOR impact on business. I may be a small power seller with a 20 year old account, but I should have never had to jump through your mismanaged hoops and nightmare processes and then have my store wrecked. Glad it was still so easy to bill me!
Signed, One Ticked off, long time ebayer.
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