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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Facebook scammers coming to eBay????

Just had a user with 0 feedback, 4 month old account, message me through the "question about returns" option, and ask "Is this xxxxx still available?" Sounds like a Facebook Marketplace message! How would you all respond?

Feedback Left for Others, ("Buyers that leave way too many Negatives")

Recently I sold an item and as customary I inspect a Buyers "Feedback Left for Others", upon opening the buyers feedback for others, my first thought was this guy is Color Blind, NO, just kidding, I opened to 200, and counted 149 Negatives of Others,...

Biggest mistake ever made by eBay getting rid of important categories replacing with item specifics

My best year on eBay was 1999. There were no item specifics but plenty of important categories to help buyers find things. In order to promote item specifics whose use is very questionable and tedious, eBay removed dozens of important categories. eBa...

Markdowns and Shipping Discounts

I'm going to run a markdown sale sometime soon (thinking of trying postcards, and perhaps stamps that aren't selling very quickly). Will the buyer be able to add the markdown items to their cart and check out and still get the combined shipping disco...

New All-Time Low-No Replies Needed

I have reached a new all-time low, one sale in the past 14 days, I know the cheerleaders are going to say it's my fault, my inventory, my this, my that, BLAH BLAH BLAH, & to those I say you are Very Wrong!, This has become a pitiful place to try & co...

So annoying to keep getting offers every time I look up things for a price check.

Don't know who does this. The seller or eBay, but its really annoying. When someone wants to buy something, they will reach out the to the seller themselves .

Got a message about shill bidding

I`m highly insulted. Anyone else ever get one of these messages?

Resolved! Sending Coupons

Having trouble figuring out the whole coupon scenario. Could someone just walk me through how to send a coupon to a customer? Site is asking for pictures, etc. What pics do I have to include if the coupon is good for everything I sell? I find it a bi...

bank unlinked

Hi for some reason my bank account won,t link The link window wan'ts me to sign in but what am I sighning into i don't want to use the wrong paaword please help thanks

Resolved! I'm selling more to international customers

Ever since I started sending more sold packages to the eBay hub (eBay International Shipping ), I have been selling much more to international customers. Are others finding this to be true? What makes the difference?

New listing says - "Adult only item - Requires verification" I don't know why

I have chatted with 3 ebay representatives this afternoon and still don't have an answer. I have 3 new listings that all require adult verification. They are vintage pin up prints but not nudes. I deleted one and started a new listing from scratch. I...

sold an item buyer said it wasnt what i decribe..which it was too a tee. how do we escalate ?

i did not authorize this refund and had to pay an addtional shiiping label fee how do we escalate this case?

Resolved! Defects for Late Arrivals

It is absurd that items sent and verified by USPS arrive late and as sellers,we get a negative post towards our ratings. How can we as sellers be held accountablewhen USPS is slow to deliver? I even checked on a few and found that my LTL deliverieswe...

NEW eBay Price Match Guarantee Feature?

Hello,I hope this message finds you all well. Today an interesting thing occurred on the app that has never happened to me before. I am going to write this in point-form.1. I sell an item to a buyer2. Buyer immediately requests to cancel sale after p...