How not to respond to negative feedback

[bloomsburygroup]

I was looking for a Japanese pull saw and found one at a good price from a seller. . I was going to buy until I looked at his feedback and specifically his arrogant and rude responses to negative feedback. Good examples of how not to do this.

[coolections]

Ebay allowing more characters in a feedback response is definitely some help to buyers. I have a feeling that seller does not understand buyers can see their response.

[alcoforever]

I too have moved on from sellers with unprofessional feedback or feedback responses.

[southern*sweet*tea]

Why in the world do sellers do that?  It makes them look desperate and pathetic, two things I'm sure most buyers  would rather avoid.

[mudshark61369]

@bloomsburygroup,

If more people would check seller's  feedback profile pages before bidding/buying, and read the neutral comments as well as the negative ones, there would be many fewer problems for us and them to deal with. 

[maxine*j]

Yep. 

If I'm going to look at a seller's feedback, I look at responses left to negs and neutrals.  Any seller can make a mistake, or even get unjustified negs and neutrals.  It's how the seller handles an unhappy customer that matters. 

If I'm going to look at a buyer's feedback, I look at "Feedback Left for Others."  How often is the buyer dissatisfied with eBay transactions?  How does the buyer express that unhappiness?  That's what matters.

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[painttigercar]

But what do you do when a seller starts to harass you to CHANGE your feedback? I bought a cushion recently for a chair. The Item description said it was made of Corduroy & the picture makes it look like It's over stuffed. When I got It, It was kind of flat & made of Burlap.  I left a neutral feedback & said item Is misrepresented, cheap looking & not worth my time or money to even return It.  Since then, they have messaged me 4 times within a month asking me to change my feedback. They are Asian but have their distributor here In the US. They claimed they didn't know what they were selling as the warehouse never told them. They gave me a partial refund that I never asked for In hopes I will change my feedback. I told them they needed to change their Item description as It's false advertising. They messaged back & said, well, we said it was " fiber filled". BUT  never changed the Item description. If they keep harassing me to change my feedback, who can I report them to?

[southern*sweet*tea]

@painttigercar 

Report them here:  https://www.ebay.com/help/buying/resolving-issues-sellers/reporting-item-issue-seller?id=4022