albertabrightalberta
I think there's been some misunderstandings, so I'm sorry. First I love brooches too, more than any other jewelry. I don't have a neck or fingers I'd want to draw attention to, can't stand to have something on my wrist, and my ears don't tolerate earrings like they used to for some reason. I have several brooches and would probably have a lot more but I can't afford to keep the good ones I get. Well maybe I'll wear extra beautiful ones once or twice, but then they have to earn my living, so they go on to good buyers like you. My question was not facetious at all -I was impressed.
About the interaction with the seller, again I must not have made myself clear so I apologize. I wasn't implying that the seller didn't behave inappropriately. The "hag" comment was so atrocious I would actually report them, the way someone else here recommended.
The reason I asked about how you requested the label and what they replied about it -that is important, not only for knowing what happened with this transaction but any future purchases where you're not satisfied with what you received. So I will try again to help you understand. I know eBay is kind of two-faced about buyer dissatisfaction, as in, they have phrasing about "Please reach out to the seller." But to return an item that is not what the seller advertised, or arrived damaged, you do not need to write to the seller at all, in fact I don't recommend it. There is no way for them to "give" you a return label. Well I guess it's possible but they would have to go to a lot of trouble and they probably wouldn't want to do that, since they won't be happy about having a return in the first place.
All you really have to do is file a return, using the commands on your Purchases page. I suspect what happened is when you wrote to this seller, they either didn't know how to communicate the procedure for returns, or they didn't want you to know how, so they just dismissed you and told you to contact eBay.
But for future reference, here is what you do. Go to your Purchases page, find the item you want to return. On the right hand side, click 'More Actions' and from the pull-down menu, click 'Return This Item." It will go to the next page where you select the reason you want to return, etc.
Considering how many times she said in this thread that she "had to get eBay involoved" I'm 99% sure she wrote that in her feedback, and that alone is a policy violation that merits removal. She may have also written something like "the seller refused to give me a return label," which wouldn't even be true since a seller CAN'T "give" a return label, although I bet the seller was generally unhelpful in telling her how to do a return, because they didn't want a return.
I guess she's not replying to this thread anymore, and doesn't appreciate anyone trying to help her understand what actually happened or why the feedback wasn't just removed as a favor to the seller. I think one very likely factor is she hasn't done many returns, doesn't understand the difference between the various seller return policies, and general unfamiliarity with tech. Put it this way, there aren't a lot of web-savvy 25-year-olds who collect brooches.
I would be curious to know what the "damage" was to the brooch in question. In her most recent negative she left for a seller, what she describes is not even damage. A loose rhinestone can be simply flipped back upright and have its' prongs tightened down, with zero know-how or tools; it's just obvious when you see it, needs only decent lighting, a tabletop and fingernails ... maybe tweezers at most. Granted, if the stone appeared perfect in the listing photos then technically it's an INAD, but by golly I can understand why that seller would have resisted at least a little, like maybe tried to simply instruct her how to reset it. And then when she insisted on returning it, the seller viewed it as a remorse return, told her to choose a return option that reflected that, and that's why she had to pay an "additional fee" (return shipping). This is what I mean -she doesn't seem to know the correct procedures or terminology, and doesn't like being told either.
@centeria123 wrote:I do not know how to access feedback that has been removed so at this time I cannot provide it for you, but I always state the facts. I did not violate any feedback rules.
You can't see the feedback you left once it was removed but I'm sure you probably remember the gist of what you said.
Since you said the seller told you to file with ebay, did your feedback refer to the fact that you had to have ebay step in to resolve the issue?
