Report eBay Technical Issues

Forum Posts

Sorted by:

Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

NO SALES - PERIOD

This attempt at some sort of PR by eBay is **bleep**. There aren't technical issues, selling issues, product issues.Something is wrong....dead wrong. I'm a $50k - 100k seller and have been since 2015. I usually process 10 - 20 orders a week and often...

Resolved! handling time

I have a recent buy awaiting shipment. I looked at the seller's info feed about shipping time and it says "ships 0 days after payment" does that mean same day or not at all??? Ebay estimated delivery is 5/15 to 5/20. My concern is the seller's feedba...

"Where's all the stuff? Our homepage is down, but the rest of eBay is fine"

Where's all the stuff?Our homepage is down, but the rest of eBay is fine. We'll have it back up in a moment. Does anyone know what causes this and how to fix it? It started to happen to me in the last two weeks and seems to get getting worse. I get l...

Unable to Save Label in app

Hi, when I click 'save label' the menu disappears and the screen freezes. This means I'm unable to print to my thermal label printer which takes up a lot more time and doesn't make the parcels look very nice when you have lots of sellotape all over t...

Unsold items more than 90 days old

How can I access Unsold items more than 90 days old?

Setting up account. Very unfriendly system. Support not helpful and huge delays getting paid

We've moved this thread to the appropriate board, please click the link to find the new location.

EBay Standard Envelope Not Working for 2-days

Cannot purchase or print an EBay Standard Envelope Sat May 11 or Sun May 12 AM — is there any news or outlook for repair..?

Glitch when accepting counteroffers on the app

I have noticed the same glitch on the app on two separate items in the past week. When I receive a counteroffer and I go to accept it on the app, the item is not actually being registering as sold. It is instead sending an offer of the same amount th...

Resolved! Seller Hub Active Listings Display Issue

I just packaged and printed a shipping label for an order I received this morning. The six items in the order were OOS and I am not going to replace the items. So, I clicked on Out of Stock and ended all six listings. When the listings ended, the pag...

Cannot upload pictures to listing

I have tried uploading JPegs to my listing, but saying they are the wrong format!? Cache cleared - pictures are correct format (have even changed the size of them to see if this would help - using Windows 11 and on Google Chrome - any ideas??

eBay listing/tech issues....AGAIN

Trying to list for the 2nd day in a row on my anchor store. Keeps saying eBay's Home Page is down. C'mon eBay! Paying $299 a month for my store I need it to work please. THANK YOU Anyone having issues?

Missing notification for Sent / Accepted Best Offer

I sent a "best offer" to a seller,it was NO notification, and there is still nothing, for Sent / Accepted Best Offer in the "Bids / Offers" menu .Apparently the seller accepted the offer, and i was automatically charged for the item, (which was surpr...

Rate This Item in Feedback

Making the new "rate this item" a compulsory part of feedback is a mistake. On many purchases I would have been happy to provide positive feedback on the seller, but did not want to rate the item. Please make "rate this item" optional. I hope someone...

Thumbnail Size & Search Result Size Broken?

We have noticed the past few days that the search results & thumbnail size default to LARGE no matter what size you choose in the options. The option size applies correctly on the options tool, except the size doesn't change in the search results. We...

Listing Problem- Locking up after each listing for several hours

Since yesterday, every time I make a listing and try to list another one, the system won't load again and I wind up waiting a couple hours to be able to list again. Even if I click done instead of sell similar. Is there a problem currently being work...