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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

I think it is wrong that defects in Tracking Uploaded cannot be appealed

This post is for sellers that are rated top-rated or aspire to be top-rated. Recently, my seller's level fell from a top-rated seller to "above standard", so I looked into the issue and found that I have several defects in the category of " Tracking ...

Buyer lives in another continent

I've only sold items online to sellers within the contiguous US states. A buyer is contacting me about one of my listings, when I checked his profile it states he lives in South America. He says he's had thing forwarded out through Florida, because e...

Buyer says Boyfriend is going to destroy contents of package when it arrives and wants refund

THIS has got to be the most insane message after a sale and with an item not yet delivered. Buyers messages “ I need to get a refund. My boyfriend said he is not going to give me the item when it is delivered and said he is going to destroy it or put...

Feedback Left for Others, ("Buyers that leave way too many Negatives")

Recently I sold an item and as customary I inspect a Buyers "Feedback Left for Others", upon opening the buyers feedback for others, my first thought was this guy is Color Blind, NO, just kidding, I opened to 200, and counted 149 Negatives of Others,...

Shipping Options Won't Populate

Again today I listed a fraction of the items I could have because the listing tool doesn't work. It won't populate the shipping options in the listing form. I just now gave up after refreshing the same listing forty times and not getting shipping opt...

I'm not the post office.

Sometimes things get stuck in the system.But why do buyers think I personally work for USPS, FedEx or UPS?I shipped something on the 1st of May, and it did the classic cross country tour.But tracking HAS been updating, it's not stuck or sitting somew...

Just moved to Australia from US, can I move my account of 24 years so I don't lose feedback etc?

Just moved to Australia from the US, can I move my account of over 24 years that I built with sales and purchases so that I don't lose all my positive feedback and good standing etc? Is there anything I can do?Thanks in advance.

EBAY wants to control my overseas business

I don't want Ebay to get involued in my selling overseas , I decided to cancel any order they send my way . They want to set fees that I don't think is reasonable. Please leave my business alone .

Top Rated Badge Missing on All my Items

Am a Top Rated seller from last 3 Months but on all my Items TRS badge is missing, i have tried everything changed policies but with another seller is getting the Top rated badge with same shipping service and policies. is there anything am missing o...

TRS and TRS+ Not Showing On Listings

I lost TRS and TRS+ due to one bad shipment, but gained the TRS back in a month on April 20 per my metrics. I don't see a shield on my listings or in my store. Is it normal to have a delay in displaying the TRS/TRS+ badges, or am I somehow looking in...

Do your listing prices end in .00 or .95 or .99?

Do you price your items at even dollar amounts or add pennies to the price? Do you think it makes any difference in sales volume if your items are priced at an even amount (25.00) or with cents added (25.95). I realize that the competition can and pr...

boy do I feel dumb (store subscriptions)

Out of a sense of optimism I upgraded to a Premium store for such time as I finally get up to 1000 FP listings. It gave me cheaper auctions. But then I actually looked at the Hub promotional listings data and the FP listings were coming out of the ad...

Second seller account help

I want to create a new ebay account to start fresh now that I've sorta learned how the system works better and gotten my bearings on it all. I have 4 defects and I think might be like 1 away from going below standard. I don't have any restrictions or...

eBay selling

I Have eBay account. i sold some items in past years, for some reason the selling was stop. now i am trying to sell some items in eBay, but it is requesting to create a seller account, why i have to create seller account? why i can't continue with my...

NEW eBay Price Match Guarantee Feature?

Hello,I hope this message finds you all well. Today an interesting thing occurred on the app that has never happened to me before. I am going to write this in point-form.1. I sell an item to a buyer2. Buyer immediately requests to cancel sale after p...