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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

eBay robbed me for 8k and blocked my account

So I sold someone a necklace worth $8,000 and they ask for a refund which was fine . But then ended up sending nothing back to me. eBay sided with them and blocked my account that I’ve had for 3 years . So I lost the money and the necklace and owe wh...

What would you do?

Imagine you went to an estate sale and they had flats of jewelry for $1/ea.You've been going to this company's sales for years and always get good deals.You pull out a big men's 10k gold ring, and go to pay. They look over what you bought, and pull t...

eBay is not enforcing the Bid Retraction Policy

I sell a lot Auction style and this year several Buyers have retracted bids on Auctions without replacing them with a correct bid. Therefore, eBay is NOT enforcing their policy. This past weekend a Bidder with 37 retractions in the last 12 months ret...

Not responding to offers - Neutral

A couple of weeks ago I responded to a discussion here about how to respond to feedback. My position was if I will not accept the offer I will not respond or decline. Well, a buyer sent me three offers. After the third one I decided to block him beca...

It's Time to Reimburse Buyers for Return Packaging

When buyers receive items not as described or defective, and need to return the item, very often they incurred additional cost to package the item before returning it. That's because, to open the package, one must destroy the onetime use packaging. e...

ebay competitor blinks---restores old returns policy

There have been some discussions here about the recent fee change at Mercari (seller fees eliminated, buyer fees instituted instead). At the same time Mercari made that change, they also changed their existing return policy---which had been a 3 day r...

Why does ebay punish GOOD sellers so harshly for a bad feedback?

Absolutely unfair ebay lowers a good seller's feedback by so many points for one bad feedback. No one in their right mind thinks this is ok. One bad feedback should equal just one point drop. And, if the seller is exemplary with a ton of transactions...

This is my last resort

At the end of November I bought an Iphone through Ebay, I got it December 5th. I flew to Argentina a few days back and used the phone using WIFI, I came back mid-end of January. Since I am deaf, I needed to wait till my audiologist appointment, which...

Let Me Get This Straight..

Ebay will not allow me to sell an Americana salt and pepper shaker set from the 1950s that shows a black man and woman dressed in an Aunt Jemima outfit, BUT WILL allow all types of Nazi memorabilia and coins? Ebay's excuse is the salt an pepper shake...

iphone xs model number not accepted

I want to manually list my phone for sale but the option is no longer available, so I have to respond to prompts. I input the model number NTAG2LL/A and the ebay system rejects it. Why? I cannot list the phone.

For Community Team-- Product Reviews/Feedback Question

devon@ebay Yesterday, on the ebay for business podcast, Griff stated that an announcement would be posted today about the new "product review" feature that is gradually rolling out. So far, I haven't seen the Announcement. Has ebay decided not to rol...

listing w/store

I have a store which is workingI really dont know how to list with it so I use regular account and it posts in store2 issues1. blocks=ed after 2000 existing listings on regular ebay2. how to list using store as I'm told i'm unlimitedThank youTerry

Stressed out seller here - eBay has removed my recent newest listings multiple times no reason given

Hi there, I sell Customized figurines on my eBay account CloneCantinaCustoms, We've been selling with no problem for over a year now, and on the 12th when I listed 70 new items, in the morning at 4 am all 71 or so of my new listings were taken down. ...

Another Day in Paradise.......

It is getting bad...this morning I generated two new listings with ebay items numbers...however they do not appear anywhere and doing a search on ebay general it show zero result for the item numbers, and in the store refreshing on the newly listed t...

Resolved! Shipped today. Buyer just filed return.

These buyers. Turn your hair white. Bought a paperweight Friday evening. I shipped today. Just after taking to post office, buyer filed a return. says she bought by mistake.