Another seller is using my photos...HELP

[zdollydee]

Another seller is using my photos for an item(s) I currently have listed. I asked the seller to remove and he said he would remove that day. When the pictures were not removed; I contacted Ebay nearly 2 weeks ago and provided proof of theft. I was told the listing would be removed within 48 hours. After 3, 30 minute phone calls and a broken promise that a supervisor would call me; the other seller's listing is still there. I do not want buyers to think that I am the one who is using someone else's images or think that I have 2 seller ID's. Not to mention that I am competing against my own pictures for sales....

...Does anyone have any ideal how I can resolve this problem.

:-x Thank you!

[lillyscoins]

This is a bit late but I recently had this very thing happen. When I asked Ebay to remove the pictures they told me they could only do it if I would fill out a form which would expose my personal email to the violator.

Because of another incident where a seller tried to order from me to leave fake negative feedback for a comment I made on his feedback (although positive feedback was given) when I purchased from him I declined to once again avail myself to yet another abusive seller.

This seller who had attempted to purchase for the sake of leaving me fake negative feed back was never removed from Ebay. He continues to have two seller accounts which sell the same thing and is a known felon in the state of Florida with a lengthy criminal record. He is on 20 years of probation for felony theft of over $100, 000.

So, if you want to expose yourself to these types of criminals- go ahead and fill out the form- I declined and let Ebay know of my reasons and my disappointment with there lack of  protection for those of us who are honest sellers.

[hidy-hoo]

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@lillyscoins wrote:

This is a bit late but I recently had this very thing happen. When I asked Ebay to remove the pictures they told me they could only do it if I would fill out a form which would expose my personal email to the violator.

Because of another incident where a seller tried to order from me to leave fake negative feedback for a comment I made on his feedback (although positive feedback was given) when I purchased from him I declined to once again avail myself to yet another abusive seller.

This seller who had attempted to purchase for the sake of leaving me fake negative feed back was never removed from Ebay. He continues to have two seller accounts which sell the same thing and is a known felon in the state of Florida with a lengthy criminal record. He is on 20 years of probation for felony theft of over $100, 000.

So, if you want to expose yourself to these types of criminals- go ahead and fill out the form- I declined and let Ebay know of my reasons and my disappointment with there lack of  protection for those of us who are honest sellers.

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@lillyscoins  Really, really bad idea to buy and sell on the same ID.  Open a separate ID just for buying and you will avoid receiving vindictive "payback" feedback!

[lillyscoins]

Yes, I know that now. I had only been 3 months in at the time.

But if you report with Ebay's Vero and fill out that form to get another seller to stop using your image they will share your seller ID with the violater. There is nothing you can do about it so in this case it doesn't matter. You are still exposed and they could do the same thing to you if they know your seller account and they themselves have another ebay account.

[lillyscoins]

Yes, I know that now. I had only been 3 months in at the time.
But if you report with Ebay and fill out that form to get another seller to stop using your image they will share your seller ID with the violator. There is nothing you can do about it so in this case it doesn't matter. You are still exposed and they could do the same thing to you if they know your seller account and they themselves have another Ebay account.

[lillyscoins]

Sorry about the repeat.

[loveyourimagination49]

Anyone can use anyone's pictures on the web, unless stated otherwise, veRO , trademarked etc..
Your photos are probably being used in eBay's catalog as we speak.

Rant over, been on the chat and the summer update thing. Continue on, ignore me. 😀

[ihaveforsaletoday]

All my pictures and text is copied and even renewed every month against the ebay policy. I have complaint 4 times and ebay absolutely did nothing. I do not think that they even read these comment. When I mentioned it I had nothing but bad mouth from this fake seller. I like to hear otherwise!

[otakuathome]

In my listing, I state "You are bidding on (or buying) the items in the photos", that's about all to be done or add a ink mark to your sales photo . Chasing it down takes too much time.

[martianambassador]

Had the same issue here just yesterday. ebay would do something about it in the past, but I was told that since their recent TOS update, not any more.

I spent the time gathering all the info & reported them thru this new eBay VERO thing and guess what they said?

Directly from the email I recieved back on 5/10/19 -

"We understand that this can be a frustrating situation and although we did action these kind of infringements as a courtesy for our members prior to the 23rd of February 2019, we are no longer taking action on these kind of reports."

"Section 9 of the user agreement specifies that any intellectual property rights that you may have for the images or text used on the site is waived at the point that the content is uploaded to eBay.

 I hope this clarifies and we sincerely apologise for any inconvenience caused.

We do wish you all the best with your future selling on eBay. 

Thank you for your cooperation and understanding.

Regards,

Stephen C.

eBay VeRO Team"

So basically in another kick in the teeth to sellers move, we're scr3w3d again.

Just know that you're now waving your rights on ANY photo you upload to eBay, and it's now fair game for any jerk competitor who wants to just take your carefully crafted, cropped & colored photo you spent time on, and use it for themselves.

Thats okay. My watermarks will just get louder and more visible from now on.

[humoresque]

NO IT'S NOT!

In a civilized society you ask permission if you want to borrow or use someone else's work. If it's the latter, one is usually compensated for the time and effort they put in.

Let's say you have perfect feedback and this seller doesn't and you photo's are associated with this seller.

It could hurt your business with people thinking you are one in the same but only using a different account.

The world your talking about, "Where people are kind and respectful doesn't exist anymore"!

[humoresque]

NO IT'S NOT!

In a civilized society you ask permission if you want to borrow or use someone else's work. If it's the latter, one is usually compensated for the time and effort they put in.

Let's say you have perfect feedback and this seller doesn't and you photo's are associated with this seller.

It could hurt your business with people thinking you are one in the same but only using a different account.

The world your talking about, "Where people are kind and respectful doesn't exist anymore"!

[fantastic*buy]

There is no Share Your Content

[qatara]

Back in 2012 there could have been. I just can not remember that far back. 2012 is when the OP made the first message.

[buyzjewelry]

yes, Jewelry Hub is using my photos and at the top of each listing it says "sell similar". When I spoke with customer service, I was informed that unless the pictures are trademarked, another seller is allowed to use my photos if I am in the catalog. I am so angry at eBay that I don't know what to do except look to another site to do my business. Amazon take me away.

[buyzjewelry]

https://www.ebay.com/help/policies/listing-policies/images-text-policy?id=4240