eBay

I received a damaged item and opened a return case with eBay. Ebay said I’d receive a shipping label by today, 1-29-19, but I haven’t! What is my next step? Thanks!

I sold an item on eBay and unfortunately I cannot find it. I've been in contact with the buyer and told her what happened and she seemed understanding. But in the meantime, has asked Ebay for a refund. I don't know how to proceed, so that she is refu...