The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
11-03-2010 06:25 AM
05-30-2011 10:12 PM
06-26-2011 09:11 PM
09-13-2011 10:21 AM
Every time i open anybodys Ebay feedback page in internet explorer including mine my computer locks up
This does not happen in Mozilla Firefox
Any solutions I prefer internet explorer easier to work with
01-23-2012 03:00 PM
YES!!! My eBay will not navigate any more using IE9 on Windows Vista--worked fine a week ago. Then eBay announced "doing maintenance" on 1/19 & 1/20. My pages are all locked up and won't update--stay outdated, cant bid, etc. In essence, I cannot navigate my eBay whatsoever. 5 calls to Tech Support who keep blaming my browser (IE9) and want me to download Google Chrome which I dont want to do! My browser works fine except now for eBay?? So I figure it's THEIR technical problem, but they say not?! Could it be that ongoing invasive "Browser Wars" (wiki that topic!) is overtaking IE (Microsoft) in a forced takeover attempt via eBay?? Dunno. Am waiting. Don't want to download Google Chrome!!
11-17-2012 06:30 AM
I just upgraded to IE 9 on Vista 32 bit and found this thread after experiencing similar issues. I have had some improvement by adding ebay.com to the list of compatibility view pages available through the "Compatibility View Settings" choice on the "Tools" menu. Good luck!
11-30-2012 08:27 PM
I HAD Soooooooooooooo MANY CRASHES I also UPGRADED to IE9 and GUESS WHAT, would only Allow me to see my ads, ship, float thru pages etc. BUT COULD NOT REVISE, EDIT, List NEW. GAVE UP, walked away, left the COMPUTER. Woke up next morning and reverted back to IE8. Oh, I still am crashing but at least I can Revise, Edit and List NEW. It used to take me an average time of 15 min's for a Brand new ad, if I was listing as Similar average was 5 min's. NOW am Lucky if I can do ONE FREAKING AD in less than 45 min's, more than half the time I END up LOSING ALL THE WORK and Uploaded variation Pictures, etc. A lot of times I have to cheat by listing the ad as is, then go back in, revise some more, save, go back in, revise some more, save, etc. etc. etc. etc. etc. BEYONG ANNOYING, SO FUSTRATING, still considering, HOW DO I GET off this COMPUTER STUFF, retire??? or what???? I can no longer get angry, my mind has given up and that is the way it's been for at least 2-3 months. As far as eBay taking concern, bottom line, clean your cache, delete your browsing history. I feel on their end they are as frustrated as us sellers. Half the time now they have no answer. The Servers are so inundated with new programming that. frankly, it feels, LIKE THEY SIMPLY DON'T CARE. As long as they make the buyer happy with all this new Amazon type polices, that's it. Some care I suppose, but their product design people are OUT TO LUNCH, they are causing all this craziness
02-28-2013 09:07 AM
Ya ALL go to this ad, AM SO SICK of it, BRUTAL !!! is how I describe eBay these last two years!!! I had NO FREAKING CHOICE but to tell buyers the truth, I now have several ads that say whatever the MOMENT GLITCH is, LMAO
or click here. For a laugh.
11-06-2013 12:41 PM
I found a fix to my issue. I installed Google Chrome and went to e-bay and it said that Silverlight had failed. I turned off the silverlight addin for IE and it fixed the issue.
I was having a crash when I went to the login page, it would instantly crash me. Hope this helps!
11-12-2013 09:54 AM
Thanks a million addisa, I was having the exact same problem as you. Google crome worked fine with ebay but IExplorer was crashing every time at login to my ebay account. It all started after microsoft send a bunch of updates to my win7 platform pc. I have been trouble shooting for a few hours. Did a search, found this thread & your post, uninstalled silverlight & its working great now. Must be a botched patch. For anyone else having this problem:.... Go to your startbar & click., then click on control panel. Then click: Uninstall a program. Scroll down, highlight microsoft silverlight or just silverlight, Now click uninstall. After doing that restart IExplorer & it should work fine. Many thanks to the help from the users on this thread. E.H
11-18-2013 08:49 PM
This works great, everybody!! Just uninstall Microsoft Silverlight!! Now, though -- for those of us that have automatic updates to Windows products -- how do we prevent pesky Microsoft from reinstalling Silverlight every time it detects that it's not there? I would like to keep the automatic updates. Is there a way to just block this one program from installing? Thanks so much!
11-26-2013 06:52 PM
if your ebay and internet explorer are crashing or keep closing out, this is what to do.
go to tools in explorer (or cogs icon)
reset internet explorer setings (at bottom right) (reset)
all should be fixed now
restart browser and enjoy!
01-28-2014 06:05 PM
After months of my Internet Explorer 11 crashing and absolute frustration, there is finally a solution! Disabling Microsoft Silverlight actually works!! Thank you very much, addisa!!!
01-30-2014 08:37 PM
03-22-2014 09:16 PM
I found out that Microsoft silverlight is the bandit for crashing my eBay, I uninstalled the silverlight and then my problem was solved.
Hope it can help others with the same problem.