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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Print new label and add tracking says number already used?

Twice I have had this happen.A new tracking number just received,then eBay says already used and I cannot enter it to the order!I track the number and it says label created.I am out 10 bucks now waiting 30 days toget refunded through Pirate Ship.The ...

ebay listings

"Item description from the seller" field, displays "We looked everywhere" error message

Ebay Endless Fraud w/out intervention

Seller disappeared following explicit explanation of prior fraud. Seller request that you purchse outside Ebay's time restraints.

Item Description Gone from Sold Item

The item description is missing from an item I just sold. I use the item description box to find my items in my inventory, so I need this information.

So trying to refute a not as described claim and ask eBay to step in and it's in a constant loop?

How to get eBay to rule on an invalid Not As Described Return? None of the ask eBay links show in seller hub?

AI Not Working On Mobile

AI has not been working for the past hour. I have been trying repeatedly and eventually it will work but then it stops again.

Trouble Listing Items

Hello, Lately we've been having trouble listing items on eBay. What will happen is that when we go to create a listing, fill in all of the details, upload images, etc. and finally hit "List Item" at the bottom the page the screen will just flash and ...

On my dash board there are several items that have like "0 views, 19 watchers, 0 bids. " bleep?

How can I get this fixed. The automated assistant does not understand what I am asking, and my attempts to contact ebay just keeps looping around without satisfaction.

seller QR codes - random delays in email delivery

I send multiple items on a daily basis, buying the postage online which then sends QR codes in an email so I can go straight to the post office and scan them in. Bang, bang, bang down the list of orders awaiting dispatch, all within the UK, there sho...

revising a feedback older than 60 days ?

Hi.. I unfortunately found it necessary to leave a negative feedback to a seller about a car that I purchased on February 16th 2024 because upon its arrival and subsequent inspection it differed substantially from its stated Ebay description as the c...

Resolved! Adjusting Column Widths and Customizing Table on Active Listing Page

I am trying to update my Seller Hub active listing page https://www.ebay.com/sh/lst/active I cannot adjust the column widths like I have been able to do in the past. When I hover over the column, the little icon for adjusting the width is missing. Al...

Listings are duplicating

I have relisted some items with the 80% off fees promotion, but it keeps duplicating item numbers. I have used 38 listings but the number of listings remaining says 36 and keeps decreasing. Why is this happening?

EIS not offering shipping to UK

I had a customer contact me who wants to purchase from me, but EIS is not providing an option to the United Kingdom. And they are a previous customer of mine. Who previously purchased product through the same listing. Using EIS. The business policy u...

How to download eBay Purchase History in CSV / Excel file (as of Feb 2023)

To download your eBay Purchase History you need to use Chrome browser and install the extension/plugin called "eBay Purchase History Download". It's free, too! It is very quick and easy. Saves a CSV file that you can open in Excel or Sheets. There is...

Thumbnail Size & Search Result Size Broken?

We have noticed the past few days that the search results & thumbnail size default to LARGE no matter what size you choose in the options. The option size applies correctly on the options tool, except the size doesn't change in the search results. We...