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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Resolved! Item Description Gone from Sold Item

The item description is missing from an item I just sold. I use the item description box to find my items in my inventory, so I need this information.

Search function

I am typing in very specific searches and its returning items not even closely related to that i typed in.

Seller hub orders "to ship" shows same old orders already shipped no current ones

When going to seller hub orders page, listings of items to be shipped do NOT include the orders that need to be shipped, but continues to tell me to ship the same 4 items every day (which were shipped days ago), resulting in an inability to print shi...

Domestic and Shipping rules not updating after bulk editing

Hi,I have been trying to set my domestic and international shipping rule is not updating. I have specified "additional items shipped for free" but when buyers buy more than one item it is charging them a shipping fee for each item, makeing me lose bu...

Ebay standard envelope not filtered by approved category when posting

Listings allow you to choose ebay standard envelop regardless of category with no warning or filtering. On going to print label Ebay Standard Label will be greyed out due to " not available for this category " If Ebay's label system can filter when E...

Terapeak search problems bring affect main page

Since yesterday, I search 2 or 3 times on Terapeak and then I get a server down, try later. Then, I try to go to Ebay's main page and my seller hub and it says the page is missing. I have to wait about 10 minutes to be able to do anything on Ebay aga...

Resolved! Sorry, all of your items are vehicles listed on eBay Motors and cannot be invoiced.

Unable to send buyer invoice, says tools are a vehicle.

I listed several heavy auto shop tools in the correct tool categories on ebay motors. Due to their weight (some of them are heavy enough to need freight shipping), I said in the listings that I would invoice buyers for the final shipping cost after t...

ebay listings

"Item description from the seller" field, displays "We looked everywhere" error message

Cant see my watch list items

Can not see my watchlist items

I SHOULD NOT have to prove I am human just to look at my own feedback!

Not like this will do ANY GOOD!But, I am really getting angry about such BULL**bleep**!

Resolved! Payout failed

Ebay says might be something wrong with my bank account info. It worked for you yesterday and nothing has changed. Please advise.

3 suspentions for no reason

Nuff said, annoying and just finally shut down account..Temu is more reliable so far..is this enough words?

I think my seller account has been deleted for activity - how do I get it back?

I haven't listed anything on ebay for around 10 years. I have an account that I used for selling, had numerous feedbacks, perfect rating etc, but can no longer log in with it. I suspect it has been deleted for inactivity?? Is there a way I can get it...

"Where's all my stuff" Locked out issues

List 3 items quickly and then locked out. I can not figure out the issue. Ebay bot? Cookies? VPN? I'm at complete stopage. I guess I'll run a few sales as long as labels can be made.I'll update if problem is corrected.