Beginning in 2014, I have been having problems with vendors occasionally selling items postage paid but it arriving with postage due. The problem according to the post office is the vendors either not paying attention to weight limits or else are using inappropriate packaging. It is apparently so common in occurrence that USPS employees suggest it is a deliberate skimming practice but I suspect it is probably just involving a simple misunderstanding of the limits?
In all of the previous cases the vendors rapidly repaid me for the overcharge. The most recent one however will not respond to me at all despite a few days of very polite contact attempts.
My only two options provided by EBay seem to be either requesting a refund or else giving a vendor a bad rating. Another option would of course be ignoring it and accepting the overcharge. A better option would be really nice.
This is obviously an increasingly common issue (based on similar posts) so perhaps EBAy can add a category so that resolution only requires excess or incorrect postage charges be addressed and reimbursed? Another helpful element might be giving vendors more complete and clear details about how to avoid this from occurring. I have no idea how to suggest either idea to EBay though, hence this post for hopeful discussion.
