Yanwen, 4PX and company

[dilsiam787]

Good evening:

I would like to ask sellers to give the option to pay for a tracking number that actually can be tracked. I have been sidelined with sellers using the logistics companies mentioned above, I'll gladly pay the fee for the opportunity to be able to track my items. The items are taking too long to reach their destination it didn't happen before. I've been buying on Ebay for quite sometime and this is frustrating. 

[orangehound]

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@dilsiam787 wrote:

Good evening:

I would like to ask sellers to give the option to pay for a tracking number that actually can be tracked. I have been sidelined with sellers using the logistics companies mentioned above, I'll gladly pay the fee for the opportunity to be able to track my items. The items are taking too long to reach their destination it didn't happen before. I've been buying on Ebay for quite sometime and this is frustrating. 

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What you ask, generally speaking, is impossible if you buy from a Chinese seller.  Third world countries do not have the infrastructure to provide detailed tracking at a price point that is less than outrageous.

If you want detailed tracking, buy from an American seller. 

[dilsiam787]

Impossible? I've been buying from Chinese sellers for a long time, many items almost everything and I didn't face this problem before. U.S. sellers doesn't have what I want most of the time, and they don't ship to Puerto Rico some items I needed in the past. I learned on a forum here why is this and I have no choice but to buy elsewhere. 

If that's the case I'll buy on Amazon or another online marketplace.

[orangehound]

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@dilsiam787 wrote:

Impossible? I've been buying from Chinese sellers for a long time, many items almost everything and I didn't face this problem before.

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I don't think your definition of "tracking" and mine are the same.

Regardless, if whatever you define as "tracking" is always working, but somehow didn't work one time, then I'm not sure what you are complaining about because mistakes happen from time to time.

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@dilsiam787 wrote:

If that's the case I'll buy on Amazon or another online marketplace.

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Amazon doesn't ship items from China ... other online marketplaces will have the same "tracking" systems as you will encounter on eBay.

[bonjourami]

You understand that most items coming from China are not trackable until they reach your country?

[dilsiam787]

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@bonjourami wrote:

You understand that most items coming from China are not trackable until they reach your country?

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Puerto Rico is a U.S. unincorporated territory since 1898, I've been capable to track most of my purchases before but I'm not here to begin a battle, I asked only a favor to sellers. A question how is it possible to sell from an address in the U.S. but the item comes from China? Am I correct?

Good evening

[missjen831]

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@dilsiam787 wrote:

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@bonjourami wrote:

You understand that most items coming from China are not trackable until they reach your country?

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Puerto Rico is a U.S. unincorporated territory since 1898, I've been capable to track most of my purchases before but I'm not here to begin a battle, I asked only a favor to sellers. A question how is it possible to sell from an address in the U.S. but the item comes from China? Am I correct?

Good evening

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It’s called dropshipping. US-based Sellers dropship items from China. They order the product from their supplier in China and have it shipped directly to you. Or, they are based in China but thanks to ebays help, they have warehouses here & they ship out of both locations.

[jumart8800]

It's called Dropshipping

[goldguy22k · Accepted solution]

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@dilsiam787 wrote:

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@bonjourami wrote:

You understand that most items coming from China are not trackable until they reach your country?

---

Puerto Rico is a U.S. unincorporated territory since 1898, I've been capable to track most of my purchases before but I'm not here to begin a battle, I asked only a favor to sellers. A question how is it possible to sell from an address in the U.S. but the item comes from China? Am I correct?

Good evening

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How it is possible, as others have noted - drop shipping.  One of the "lovely" aspects of buying on ebay is that one needs to read carefully and do some investigations before buying.  To solve the "drop shipping" issue, make sure that the item location is the same as the seller's location.  Sometimes this can be determined by looking at seller feedback.

Now on the other hand, if you get a package and the return label or the tracking information (origin) is different than the seller's location - that is an ebay policy violation and others will have to comment on what or how to do anything about that.

Hang in there it does take some "learning curve" to operate on ebay and I know at times it can be frustrating.  But you are doing the right thing coming here to ask & learn!

[missjen831]

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@goldguy22k wrote:

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@dilsiam787 wrote:

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@bonjourami wrote:

You understand that most items coming from China are not trackable until they reach your country?

---

Puerto Rico is a U.S. unincorporated territory since 1898, I've been capable to track most of my purchases before but I'm not here to begin a battle, I asked only a favor to sellers. A question how is it possible to sell from an address in the U.S. but the item comes from China? Am I correct?

Good evening

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How it is possible, as others have noted - drop shipping.  One of the "lovely" aspects of buying on ebay is that one needs to read carefully and do some investigations before buying.  To solve the "drop shipping" issue, make sure that the item location is the same as the seller's location.  Sometimes this can be determined by looking at seller feedback.

Now on the other hand, if you get a package and the return label or the tracking information (origin) is different than the seller's location - that is an ebay policy violation and others will have to comment on what or how to do anything about that.

Hang in there it does take some "learning curve" to operate on ebay and I know at times it can be frustrating.  But you are doing the right thing coming here to ask & learn!

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If the return label has a different address it is not necessarily a policy violation. The sellers return address does not have to be the same as the item location. The only time it would even be an issue is if the buyer is paying for return shipping because it can cost more to ship to the return address than the item location. 

[goldguy22k]

This is what I was referencing.

https://www.ebay.com/help/policies/listing-policies/item-location-policy?id=4244&st=2&pos=1&query=It...

Item location policy overview

Sellers must provide information about where their items are located, including the city, state, and country where the items will be shipped from or picked up. This information must be accurate and may not be misleading.

All items located in the United States must include a zip code or use the shipping rate table, unless the item ships using freight shipping, or will ship from multiple locations.

Make sure your listings follow these guidelines. If they don't, some or all of your listings may be ended or not displayed in the eBay search results. You may also be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.

[dilsiam787]

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@orangehound wrote:

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@dilsiam787 wrote:

Impossible? I've been buying from Chinese sellers for a long time, many items almost everything and I didn't face this problem before.

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I don't think your definition of "tracking" and mine are the same.

Regardless, if whatever you define as "tracking" is always working, but somehow didn't work one time, then I'm not sure what you are complaining about because mistakes happen from time to time.

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@dilsiam787 wrote:

If that's the case I'll buy on Amazon or another online marketplace.

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Amazon doesn't ship items from China ... other online marketplaces will have the same "tracking" systems as you will encounter on eBay.

It's been happening often that's the reason I came here. I almost never write on community forums of companies but I have had enough of the nonsense; answer me this why does the sellers need a middleman as Yanwen for example when their warehouses are full to the hilt because I'm sure they offer their service to other businesses, it's easy for packages to be lost, misplaced or simply disappear?