USPS Advantage Shipping Damage Claim

[radiorich1440]

I recently sold an old radio in a bakelite cabinet. It was carefully wrapped in bubble wrap, air pillows on all sides, fragile. It was received in two pieces. Used the tracking # to file a USPS claim and it shows it's ineligible.

Now what can I do? The buyer said he'll keep it but I did make a 50% refund on his purchase.

[kalyoth]

Try doing this:

USPS Insurance Claim 

[radiorich1440]

Thank you ! Not only a frustrating experience, there were issues with their server too. All good now.

[kensgiftshop]

If you're going to file an insurance claim, you need to give the buyer a full refund.

[brought_to_you_buy]

Per the website:

What does USPS ground advantage insurance cover?

For All Customers
$100 insurance is included (for both outbound and return shipments), and you can purchase up to $5,000 in additional coverage against loss or damage for merchandise. Tracking is included. Pay for postage using stamps, a self-service kiosk, Click-N-Ship® service, or at a Post Office™ location.

[lux.ra_14]

I don't doubt that the item was packed well when you shipped it, but I would stay away from air pillows in the future.

Whenever I get a shipment with air pillows, they are often fully or partially deflated and fairly useless as protection against damage. 

[yuzuha]

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@lux.ra_14 wrote:

I don't doubt that the item was packed well when you shipped it, but I would stay away from air pillows in the future.

Whenever I get a shipment with air pillows, they are often fully or partially deflated and fairly useless as protection against damage. 

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Air pillows are absolutely useless for protection with any sort of heavy item because they really don't do much to absorb impact and will also often deflate, like you said. I only ever use them for non-fragile things such as stuffed animals to keep them from rolling around in the box.

[kensgiftshop]

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@brought_to_you_buy wrote:

Per the website:

What does USPS ground advantage insurance cover?

For All Customers
$100 insurance is included (for both outbound and return shipments), and you can purchase up to $5,000 in additional coverage against loss or damage for merchandise. Tracking is included. Pay for postage using stamps, a self-service kiosk, Click-N-Ship® service, or at a Post Office™ location.

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That's new, they didn't use to insure returns.