11-30-2023 03:42 AM
As an eBay buyer I am becoming increasingly frustrated that sellers immediately advise a shipment tracking number at order acknowledgement stage before they have even sent the goods (as in physically given them to the carrier or had the carrier call to pick-up the goods from their premises).
This creates a totally false impression of buyer delivery time expectations that the goods are already on their way when in fact it may be days later before the carrier even receives the goods into their possession. As an example there are three steps with Australia Post before the goods are even picked-up:
Tracking number provided
Shipping information received by Australia Post
Shipping information approved by Australia Post
11-30-2023 04:43 AM
Here in the US we have handling times to meet to satisfy shipping metrics. Printing the label does prompt the tracking number being sent, but the important date is the estimated delivery date. Are you given that?
11-30-2023 04:55 AM
@iawoo78 wrote:As an eBay buyer I am becoming increasingly frustrated that sellers immediately advise a shipment tracking number at order acknowledgement stage before they have even sent the goods (as in physically given them to the carrier or had the carrier call to pick-up the goods from their premises).
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Your frustration is understandable, but your anger and blame is misplaced.
The sellers have no choice or control over this. As soon as the seller purchases a shipping label from eBay, the number is posted on the eBay transaction. It is obviously impossible for the seller to give the package to the post office or the courier before the tracking number is posted. Most buyers appreciate this, and understand that "Being shipped" which is the wording that eBay uses in the emails I receive, does not mean that the package is already in the postal service's possession.
It is illogical and unreasonable to threaten to punish your sellers for something they have no control over.
11-30-2023 05:05 AM
Real-world example:
I get an order at 5 in the afternoon, after my PO is closed. I package the item right away, buy shipping with the next day selected as the actual ship date, and I bring the package to my PO when the windows open at 8:30 the next morning.
That's efficiency, and it shouldn't be a source of buyer frustration. Reserve the complaints for sellers who mark an item as shipped, but don't actually ship until days later. No need to pester the rest of us with needless emails and/or withholding feedback for your impatience.
11-30-2023 06:56 AM - edited 11-30-2023 06:58 AM
All you should be worrying about is the estimated delivery date. Your feedback left for those two sellers was unwarranted.