Lost Package

[fineboutique888168]

I sent the package on Jan 31 2022, the tracking show no movement on the package, I contact USPS customer service and they issue a request service, but still now tracking. I don't think the package will be recover, it's been more than 2 weeks. Should I ask the buyer to request refund or should I just go ahead refund the buyer? What should I do?

[simba6]

Inform your buyer what is going on.  See if they will wait a bit longer in case it's found.   If not, then yes issue a full refund.  If it was sent priority mail,  it includes some insurance.

[fineboutique888168]

I sent first class for over $30 order, it's down the drain now. Is issue refund or having customer to request refund, which one more benefit to seller? Will it ruin my store?

[agun2355]

Do nothing until you are contacted by the buyer. Don't issue a refund until a couple of days after an INR  case is filed. Give the package as much time to arrive as you can.  Today I received a package that had not been scanned in 21 days. Many packages sent around the time of the late January east coast blizzard fell into a black hole due to the canceling of hundreds of flights. As my experience shows, these packages may still be delivered. Good luck.

[uvmmmdu]

So true up here in the NE things got very bad 3-4th week of Jan. I still have 3 out there. Contacted and opened service requests with usps but I have also been in constant contact with customers. I have told them they can see tracking details that I did mail within 1 day but the delay is with the delivery of mail and I am doing everything possible to help. Hopefully they will appear soon. A few made it the other day from same time, so there is hope.

[mkaczorsee]

Lots of bad weather across the country in last 2 weeks. 

wait for buyer to contact you. 

Do not refund at this point. 

[southern*sweet*tea]

Sometimes you just have to be patient.

• Jan 20, 2022
• 3:58pm

• DELIVERED IN/AT MAILBOX
• LANCASTER, NY 14086

• Jan 27, 2022
• 11:00pm

• MISSING MAIL SEARCH REQUEST CLOSED
• ATLANTA, GA 30378

• Jan 20, 2022
• 7:53am

• OUT FOR DELIVERY
• LANCASTER, NY 14086

• Jan 20, 2022
• 7:42am

• ARRIVAL AT UNIT
• DEPEW, NY 14043

• Jan 20, 2022
• 3:12am

• ARRIVE USPS FACILITY
• DEPEW, NY 14043

• Jan 20, 2022
• 1:40am

• DEPARTED USPS REGIONAL FACILITY
• BUFFALO NY DISTRIBUTION CENTER, 14240

• Jan 20, 2022
• 1:19am

• DEPARTED USPS REGIONAL FACILITY
• BUFFALO NY DISTRIBUTION CENTER, 14240

• Jan 19, 2022
• 12:39pm

• PROCESSED THROUGH USPS FACILITY
• BUFFALO NY DISTRIBUTION CENTER, 14240

• Jan 4, 2022

• 8:54pm

• MISSING MAIL SEARCH REQUEST INITIATED
• ATLANTA, GA 30378

• Dec 28, 2021
• 3:10am

• PROCESSED THROUGH USPS FACILITY
• MEMPHIS TN DISTRIBUTION CENTER, 38118

• Dec 27, 2021
• 4:32pm

• DEPART POST OFFICE
• SHANNON, MS 38868

• Dec 27, 2021
• 12:41pm

• PICKED UP
• SHANNON, MS 38868