@ronoa-49,
You have been the victim of a fake tracking scam, the seller's send something, an envelope or small box with tracking to a different address, and uses the Delivered scan to win an Item Not Received (INR) dispute.
eBay's automated INR system is not allowed access to anything but the scan information, due to shipping company's privacy policies. When you file a dispute and lose in the message there should be an appeal button. You have 30 days from losing the dispute to appeal, but in order to win you have to do some leg work. The info below is what you have do do when this happens with any shipping agency.
You will have to go to your P.O. or a local UPS or FedEx store. You need to bring a copy of your order details page which shows your address and the tracking number with you. If you bought using a phone or tablet, you can bring that to show the clerk the order details.
You want to ask the clerk to check the label address against yours, and also to check the Package type/size weight info to see if was is appropriate for what you should have received. If the info does not match up, you ask the clerk to write a note on Company stationary saying in general that the shipping label's address was not yours, and if applicable that the package type/size/weight was not right for what you should have received. Do not ask for specific address or package info, they cannot give it out. Have the clerk sign and date the note.
Once you have the note, you can appeal the dispute ruling, by appealing the original decision. You have 30 days from the date the note declining your dispute was sent, to appeal. If you have appealed and lost, You can contact ebay through their Facebook or Twitter social media pages using the (links below) You can write out what happened and what you found out, and add a CLEAR photo or a scan of the note to an appeal or message. If you go the social media route which is recommended, because the reps know about the fake tracking scams you will need to have the seller's username and the ebay item number. At the end of your message give them your real and ebay username.
FYI. You do not need to get a police report, the police will not take one for a Tracking number scam, especially one perpetrated by a foreign seller, they have no way of invstigating.
https://www.facebook.com/eBayForBusiness
https://twitter.com/askebay
You replied to @robbie31415 :
"ebay for business facebook won’t open on my computer. Maybe it’s not available outside of the US?"
Your profile shows you are registered in the U.S. but the above reply indicates that you do not live here. If you do live outside of the U.S., that is something you should have told us in your topic. Maybe your Facebook search was not written correctly, so try the link above, after you have the note.
"Please help me out here.. I won a bid for a camera for $800. I have 100% feedback and I’ve been a member for over 15 years. Seller has zero feedback".
Buying from (0) feedback sellers is always a risk. Most new sellers do not know about the 21 day hold ebay will place on their first few payments, and because the payment status on their account shows Pending, they do not ship. The may take ebay's poor advice to start auctions at a very low price, to encourage bidding, which often results in only getting a few bids, and them not wanting to sell the item for the low price. In the last couple of years there are more (0) sellers from outside of the U.S. perpetuating scams on higher end items. Your 100% rating means nothing if you are only a buyer, because buyers cannot receive negative feedback. Your reputation is therefore based on the feedback you leave for sellers, which you do not often do.
"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)
