04-02-2020 10:06 AM
I am hoping someone out there can help me.
I shipped ground with Fedex using all the proper materials (bubble, peanuts etc). The item was damaged (broken).
I had to completely refund the customer.
Then I tried to file a claim with FedEx. I filled out everything and sent it off only to receive a response that since I was NOT the owner of the account (Ebay is) I CANNOT FILE.
The I spent hours trying to explain and get someone at Ebay to help me. Finally on 2/2/20 someone sent me a pre-populated claim form for Fedex where Ebay was listed as the claimant.
Well now, I have spoken to one individual and sent 2 emails asking that shipping check and see if a refund has posted and would they give me my money back.
Needless to say.....Major CRICKETS.
This to me is totally unfair and a rip off. My guess is that Ebay has my money, but good luck trying to get it! Ijust did all the work, refunded my customer and they profit-really tough considering the dismal Corona Virus Situation right now.
Any suggestions????
04-02-2020 10:25 AM - edited 04-02-2020 10:28 AM
A couple of things.
04-02-2020 10:36 AM