I sold an item to a customer in China.
The shipping method I selected is, "eBay International Standard Delivery".
I filled out the customs form and printed out the label.
A week later the package was returned to me.
On it, with a red marker was written, "Cannot send old items".
The last update on tracking info is, "Customer already canceled the shipment"
However, the customer is just as surprised as me. They did not cancel.
And they have purchased this type of item before without issues. This is not a prohibited item.
I have shipped items internationally before, but this is the first time I've had a problem.
I'm curious if this is something that others have experienced.
I'd like to know what is the reason for this cancellation,
how can I send the item to my customer,
and if there is a way to get a refund for the shipping.
