Customer Wants a Different Shipping Address

[dennmeyer]

The customer has requested a change of the shipping address. How should this be handled?

[kensgiftshop · Accepted solution]

First, make sure it is the buyer wanting the address changed and not some scammer claiming to be the buyer.

If it is the buyer, cancel the order as a problem with the buyers address, then relist and they can buy using their correct address.

If it's a scammer, add them to your BBL.

[mr_lincoln]

Hi @dennmeyer 

In addition to the reply from @kensgiftshop  MAKE SURE you communicate with your Customer before taking action unless they do not respond within your Handling time.  Don't just Cancel on them without communicating.