@wastingtime101 wrote:
Is it just me or do some of these moved threads not make any sense?
Below linked thread was moved earlier today from this community platform feedback board to Selling board which made sense - but now this evening mods moved it again to Sporting Goods?
In what way are collectible trading cards sporting goods and why would a question about what to do when a buyer claims SNAD be moved to sporting goods?
What am I missing here? devon@ebay - could you provide some insight?
https://community.ebay.com/t5/Sporting-Goods/Redemption-Card/m-p/33765712#M18933
Hey @wastingtime101! I know that our moderation team works hard to try to make sure that all of the treads posted here on Community are placed in the most appropriate place. This is something that we can bring up with Khoros to assure that threads are being moved when needed and necessary.
Devon,
@wastingtime101 wrote:
Thanks, devon@ebay. For the record, I wasn't knocking the moderation team or complaining. I've seen a few odd post-moves lately and thought I missed some kind of unwritten memo or new posting guidelines. Wanted to clear up my confusion. 🙃
Some of those product category boards are kind of dead as another poster mentioned above, and just because the item in a transaction may relate to a specific product category (and in this case it didn't), that doesn't mean the product category board is the best place for that seller to get help.
To give some made-up examples:
If someone has an issue with handbag authentication I can understand moving it to the handbag board where the seller is going to get help from active experts in the area. I can also see leaving it on the selling board since sellers that have been through authentication with various categories will see it and offer great advice. Plus it benefits the selling community overall with some general knowledge. So that kind of post can go either way in my opinion.
If someone has an issue with a buyer that sent back a stained t-shirt, that doesn't mean it should be moved to the fashion board just because a t-shirt is involved. The seller needs help with a general selling question about an abusive buyer. Doesn't matter if it's a t-shirt or a lawn mower.
@wastingtime101 In no way did I think you were knocking the team as much! I appreciate all of the help and contributions you have been making to community as a whole which is helping much more than you know! 😉
Thank you for the example and we will discuss this in our next meeting with them as you make great points that I think would be something we will be looking more into.
Devon,
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