customer service

[junglaboy85_2]

why don't ebay have a help desk , so we can ask for help.

[dhbookds]

upper right corner on this page  "Ebay help". click on it

[lakefor94]

Or try Help and Contact at the bottom of this page.

Or, you can probably save a lot of time by posting your detailed question here. Just don't post any personal information. 

[hartungcards]

eBay tried to search for a Help Desk, but they just got around 8,000 listings for designer handbags.  They may not have entered "Help Desk" in quotes in the search field.

[ten_o_nine]

That's because eBay lacks communication skills.

[ten_o_nine]

Yup, so they can take you in circles that never end.

[inhawaii]

Post your question here.

I guarantee you'll get quicker and more accurate help than from ebay.

[ckimodog]

@junglaboy85_2 

You may be better served by reaching out on social media via Facebook:

https://www.facebook.com/ebayForBusiness/

These are US CS agents who work for eBay.  They are trained employees and are very helpful.  Many positive posts here with their ability to provide positive outcome.  Give it a shot.  

Happy Selling

[iamalwaysright]

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@ten_o_nine wrote:

Yup, so they can take you in circles that never end.

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Well in all fairness, the OP didn’t ask for “good” help. 🙂

[reallynicestamps]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



The social media Chat accounts are covered by trained eBay employees with some authority.

And you get a transcript so you can compare what you heard with what you were told.
 

[johnrj1226]

At the top left of your Overview page  and other places you will find - used it all the time when I was selling

Help & Contact

• Seller Center
• Contact Us
• eBay Returns
• eBay Money Back Guarantee

[luckythewinner]

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@junglaboy85_2 wrote:

why don't ebay have a help desk , so we can ask for help.

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They do have a "Help & Contact" link at the top of every page, and they have a Facebook account where people have reported getting help.

But if you are asking why you can't simply call a published 800 number, only no one here knows for  sure.

But based on 20 years of reading this board, I think one possibility is that they got tired of paying people to answer basic questions whose answers are easily found on the fee schedule and other online help.

This board is a good source of information. Do you have a specific subject you need help with?