buyer starts return - item not as described

[bmeek1971]

A buyer purchased an item from me November 13th. Buyer starts return and sends me photos of the item that does not match the item I sent, not close. I did a search for sold items and found on November 12th the same item but different condition and cheaper price was purchased. This buyer is wanting to return the lesser item to me for a refund. Anyone have this happen? What was done to resolve it?

I inserted a couple photos, my item is on the top and the other is the lesser one if you look closer you can see the spare tire has a chunk out of it.

[ajs_coins_and_alchemy]

Honestly, not sure what you can do to avoid the return unless you somehow communicate this with the buyer and they acknowledge this or decide not to proceed?

What I can say is you're TRS+ apparently, so you can withhold up to 50% of the item price when refunding as they are returning the wrong item to you?

Also this is a $10 item. The other item sold for $8. While this may be extremely frustrating in principle, is the $10 item or $2 in apparent value difference worth your time? I would be super aggravated purely on principle but call it a loss from a financial side because it's literally not worth my time to fuss over? I don't know...

If you retain 50% of the price of the item, that should help you financially with it? Especially if you get a return label credit from EBay under TRS protections? 

Good luck

[robbie31415]

eBay has no idea what you actually sent, so you will lose if you fight it.

Pictures don't matter. If a seller has two of the same item takes pictures of the good item but ships the defective item, how would eBay know? They don't, so because of this the seller would lose.

Because you offer no returns you have two options

-Provide a free return label and issue a full refund once returned.

or

-Issue full refund without return.

If you don't have an item sent back you can't report them because you have no evidence to claim they sent something different back. If you do have the item sent back to you and it's different then you can report the buyer for return abuse.

[soh.maryl]

This is of no help to you at all, but I am just dazzled by the fact that a purchase on the 13th arrived to the buyer before the 16th.

[vintagecraze50]

RIGHT, If they send back a different item, you deduct up to 50 percent off the refund.

[vintagecraze50]

If people play with TRS sellers in this way, they are going to loose.

[robbie31415]

Sorry the image with 'No Returns' made me think that was your listing.

If you sold it TRS+ you are eligible for the 50% refund and a potential return shipping credit once you get the item back and report it.

Please view this link to understand more on the protections TRS gain when they have a 30 day return policy (Since your listing was TRS+ you qualify).

https://www.ebay.com/help/policies/selling-policies/seller-protection-policy?id=4345

[movieman630]

When a seller wants to game the system or isn't intelligent enough to figure out whatever it is your trying to explain to them just do yourself a favor and forget about it.  Take the return, try to get over it quick and add them to your BBL.

You're trying to save the Titanic with a five gallon bucket.

[awesome_electronics]

He cant... the item is no returns

[kensgiftshop]

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@awesome_electronics wrote:

He cant... the item is no returns

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The OP has Free Returns.

[dhbookds]

Did you contact the buyer and point out the discrepancies?..........he may just have mixed up who was who.

[bmeek1971]

I read the TRS and its a relief that I won't get a "Not as described" strike against me and negative or neutral feedback will be removed.

[bmeek1971]

Yes the buyer has the same photos as I posted here. I asked if he has me mixed up with the other seller. I haven't heard anything yet. The return shows the package hasn't been shipped yet.

[bmeek1971]

Buyer has the same photos I posted here. I asked if he has me mixed up with the other seller. I haven't heard anything back yet.

[bmeek1971]

Yes, I did yesterday. I am waiting on a reply.