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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Certain categories are locked so can’t revise my listing...Why?

For some reason certain categories are locked in my listings so I cannot revise Item Description, Shipping, and other categories. Little lock icon next to category. What’s up? I need to add to that description. Why the locks? Anybody know? (October 2...

Is this from bots? View count through the roof on an item in a single day

Really odd. In a single day one of my items had a HUGE view count increase and tons of watchers. Is this from bots?

I can't understand this non-payer situation...

Guy buys a token in June. Doesn't pay. After two weeks, I send him a note asking when payment will be made. He has reasonably acceptable feedback for a buyer, so I'm figuring life took hold or maybe he forgot. Got no response, so a couple of days ago...

Recommended Sellers

Is it entirely honest that ebay has Recommended Sellers on their landing page that are in direct competition with you in your usual categories as a seller? I imagine buyers (collectors) get the same recommendations as you do as a seller. It annoys me...

Diecast Earnhardt cars

Trying to sell my collection

One of the ways eBay has ruined search - promoting refurbished irrelevant results

I was doing a search on Dell 3070 computers to see what I should price mine at on CL. Searched this specific set of words: Dell 3070 i5 1tb Results contain many Dell 3070 computers with i5 and 1TB SSD, but also quite a few results that are not Dell 3...

How to unlist a damaged product?

I have a product I need to remove , How do I do that?

Relist

I like one click relist my items which unsold, but failed to list almost one week. Please help me to list it. Thanks!

help needed to read shirt front

many many thanks

Resolved! Final Value Fee adjustment after partial refund on shipping

Buyer paid for 3 items, each on separate purchases (they were charged by eBay for full shipping on each item). Since I could fit all three items inside one package, I sent a partial refund on the shipping. They did not use the cart feature. Since I'm...

Antique light... what era??

Hello I am new to eBay and these forums. But, I am staying hopeful that someone may know a little bit about what I am dealing with here. I have this vintage antique light with 16 individual pieces of glass inflated. Some parts are hand painted blue a...

Buyer lied to get discount, can I cancel order

Buyer asked for a discount because they said they gonna buy several items and I will save on shipping, I agreed on this, they placed 3 orders, but paid only for 1 item and it’s obvious they’re not going to pay for others, just the 1 with a discount t...

Handling Fee Disappears when Changing to Ground Advantage

Spent the better part of last week manually changing listings to Ground Advantage from First Class Parcel. A pain in the neck but pretty straightforward. Made good progress on my approximately 500 items, but didn't sell anything all week. Finally sol...

Resolved! Uploading Videos - Limits, etc...

I am a long time, full time seller with sales each day. I am trying to teach myself how to upload videos to my listings. Obviously that is an easy action. BUT: My first vid was an MP4 at 1280 x 720 video and, as eBay states in their guidelines, overs...

Promoted listings , it would go a long way, eBay, if only you would only ....

I don't care too much that eBay clutters the item view page with promoted listings. What irks me is that eBay doesn't even cross promote my own promoted listings on either the active and sold items pages. I recently sold a small lot of necklaces. I h...