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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Can i get ebay support to remove buyer's feedback

A random person brought my stuff and asked for a refundI refunded the payment, however he leaves a negative feedback to meI dont think it's my problem as i said product need to login (a digital product), and I've stated that it requires login in ever...

Let Me Get This Straight..

Ebay will not allow me to sell an Americana salt and pepper shaker set from the 1950s that shows a black man and woman dressed in an Aunt Jemima outfit, BUT WILL allow all types of Nazi memorabilia and coins? Ebay's excuse is the salt an pepper shake...

Screwed by offering a return and partial refund

I sold some earrings: Item no.:256230769506 and the buyer asked for a return/refund on the basis that the item wasn't as described. I wasn't happy to provide a full refund as I had included photos of the size of the earrings against a ruler and the t...

International fees being charged when shipping in United States

Good morning fellow ebay sellers. I noticed a few months ago, that items I was selling and shipping to a United States address are being charged international fees. I called ebay and they said the buyers were not in the United States and that is why....

Realized I’m likely being scammed after offering to send replacement item

Hey all, need some advice here. I ship some low value items via eBay standard envelopes and had one show delivered but buyer claimed it was not. Due to the nature of the envelopes and how their tracking is assumed I offered to send them a replacement...

removing a reserve from a listing

I removed the reserve from my listing that has no bids and 5 days left, will i still get hit with the reserve fees? i am having an issue finding this answer. Also, if it does remove them how long till ebay removes the owed fees from my home sell scre...

Happy Recommerce Day

It's finally here. Another promotion focused on luxury handbags, watches and sneakers. What a surprise.

Resolved! What, exactly, is included in ebays final value fees?

I know the items selling price and shipping charges. But do sales tax get included? I ask because last month was horrendous for me in sales. So much, ebay took money out of my bank account to cover their charges.My gross was a lousy $151.00. My net a...

My Account Permanent Restrictions

Why Ebay without giving reason or warning permenant restrictions on my account for selling. same product lot of sellers are selling and whats wrong with my account to permenant restrictions?.call to worse customers service for appeal my account and t...

Shopping Cart

We have many items that we see are in peoples carts, we would like to know why these items are not being paid for? Is there something keeping people from checking out? Anybody else experiencing this?

Google search - time to find a real search engine

"Instead of connecting people to the broader web, Google's AI will now do the reading and researching for them, summarizing websites, videos and social media posts into "overviews" that include everything they need to know on any given topic."https:/...

New eBay Explore AI Powered Recommendation Feed

Heads up - eBay's got a new AI tool in the wild and this one could have some interesting impacts on sellers! I first saw it when browsing the UK site (which is why these screenshots are for UK), but even though there is not a yet a link in the naviga...

Ebay nunca envió dinero a mi cuenta de banco y han cobrado dinero de mi cuenta sin autorizacion

Hace unos días quise vender un Monitor Gamer en esta plataforma, un comprador estaba dispuesto, pero momento mas tarde empezó a decirme que yo era una persona falsa y era estafador, yo el aclaré que no era falso ni estafador... ya el comprador habia ...

Ebay new authentication process seems nightmare to me…if asking.

It seems like only to those who lives in the US buyer and Sellers apply at the moment ….authentication that items $500 and over…takes weeks to process …thousands items had to go through authentication process everyday with limited eBay’s so called ex...

Buyer is not closing a case even after he got the item

Buyer openned a case some days ago because he didnt got his item. He never escaled it just messages. He finally sent me a message that he got the item but he didnt closed the case yet. I already sent him a message asking him to close it and nothing. ...