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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

eBay knowingly selling stolen goods is bad for community

I just tried to report the sale of stolen goods, and found the process is completely broken. It's almost as eBay encourages fencing stolen items to reap the fees with no fear of prosecution. I went through reporting process. I first called the number...

Sent wrong item how to issue refund?

I sent the wrong item to a buyer. I shipped her the correct item through pirate ship. She then opened a return and shipped back the wrong item I had sent her. How can I close this case without issuing an actual refund as she did receive the correct i...

I plan to stop selling on ebay except for trinkets and low price stuff

Given the 100% favoritism that ebay gives to Buyers in any dispute, I plan to stop selling anything except low dollar items on ebay! If you are a seller, especially small hobbyist seller, you WILL sooner or later get scammed by criminal buyers out th...

When selling large volume media how do you know whether it is bad content and will be removed?

I recently listed one CD that I had no idea contained bad content that was removed by eBay. How do sellers of CD'S, DVD, Books, VHS and other similar formats know that the content is inappropriate when you do not listen to or watch all of the items? ...

Combining Purchases

I went to shipping preferences and selected combined shipping, but it says to select the items. How do you select the items? Also, how do you get to shipping preferences without going through the Help scenario? I wanted to do all this before the buye...

Resolved! Negative feedback was left as retailiation, how and were to escalate this issue?

Negative feedback was left as retailiation, how and were to escalate this issue?

Every do a major overhaul on your eBay store?

So basically the problem stems from my shipper closing their branches near my house and work, so that I might have to switch back to mailing in Canada with Canada Post. (I'm doing cost analysis on this to figure out what I need to do with my listings...

Claim Item not received, now wants refund

Looking for some advice here... Sold a router and USPS tracking shows it was delivered. Buyer sends message saying item was not received and if I am "scamming" them, claiming they did not receive the item, that instead they received an envelope showi...

Another ebay change - for who knows why

Reloaded the sold page and got this not even sure we know what they are talking about.

How and where to turn off auto payment

Hi, where in the account settings do you go to turn off auto payment on items selling? im trying to purchase something and it goes immediately to auto payment where there’s no option for click and collect. I’ve asked the seller to turn this off so I ...

Genuine Apple Airpods Removed

I listed a genuine 2nd Gen airpod and it was removed for policy violation. Same thing happened on FB marketplace. I even had a picture of the box and serial number. What's the deal?

Return policy 14 days? How is this possible?

I was just doing some searches on eBay and came across a listing in the flatware category (not collectibles) and the seller has 14 day returns accepted. I double checked the category, I even tried to list in the category and was not given the 14 day ...

Views

HelloHow Can I Improve Views ?

Resolved! Sales are Horrible Scarce. Practically no buyers this year. What is wrong with eBay?

Sales are Horrible Scarce. Practically no buyers this year. What is wrong with eBay? Is it just me or has anyone else had issues with incredibly slow sales this Christmas Season? I have seen no TV Commercials for eBay.Etsy, on the other hand, I see T...

Anyone else like the AI description feature?

Until about a week ago I had always (for 24+ years) written my item descriptions in html (the for-dummies variety). I currently have 70+ antique thingies to list of the same era and material, but each one different. This requires a different item des...