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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Trouble getting templates to save or update with new listing layout

Having trouble getting anything to list from my inventory templates. When I choose a template and update it with new info for the product that I am relisting, I either get a system error, unable to process, or a message that says could not save templ...

Promote Listings

I had a couple hick ups in processing orders and I lost the ability to promote listings. Its been a few months and I've been in good shape. Should I get my ability to promote listings back soon?

Resolved! Buyer Playing Games with Best Offer?

So last night I received an offer on an item I already had very cheap with free shipping as I just needed to spur some sales and clear it out. The offer was for half what I was asking and I kind of laughed it off but went ahead and countered with a l...

Best offer icon buttons non responsive & I cannot send new message to potential buyer

As of last nights maintenance update I can no longer accept, decline, or make counter offer. The icon buttons are there, and you can see it registers my touch but nothing happens. i cannot send (new) messages ether. But I can reply to messages sent t...

One listing with two like items but in two sizes

I have two like items to sell in sizes L and XL. How do I do this within one listing? I've read that it's a common problem with the new listing format. Thanks so much to anyone with the answer.finethingsforyour home . . .

selling goods

i'm going to start a new small business on ebay. will you bless me for that?.and what's selling best these days guys?

Funds on hold after uploading drivers license

I got the request to upload my drivers license a few days ago. Went ahead and did it and within an hour received a message that it was received and all is good. Went into Payments and there is a red dot with an explanation point under my available fu...

Confirm your identity information, still getting error !!!

I have been on this platform for over a decade, we did the managed payments last year and no problems until this new confirm identity update, this new update has become very frustrating. We sell on Amazon and all we had to do was upload our business ...

INR on delivered item. Do I ask Ebay to step in?

Buyer opened INR on item showing delivered in tracking. I always have USPS check the GPS and it was in fact delivered to buyer's address. Its been 4 days since INR opened and now in the case there is an option to have Ebay step in. Do I want to choos...

Resolved! Fees

Do I understand correctly? If I start a buy it now item at $200 and later reduce it to $100, do I have to pay the fee on the original $200?

Resolved! Need Help - Payment Dispute - Did not recognize transaction

I've only ever gotten one payment dispute, and I allowed it because the amount was very small, it was ESE (although it tracked delivered), but eBay decided to fight it anyway and told me that I won. That's my only experience with these. I got one tod...

Resolved! Product Research

How to use Sourcing Insights and Product Research

Someone ordered a package w/ signature requirement while out of the country.

Someone ordered an expensive item from my eBay store that required signature confirmation. The item is sitting in their post office and they're telling me that they're outside of the country (US) and that they can't pick it up. Is the post office goi...

Resolved! what is vero

What is a Vero violation ?What happens when you get a Vero on eBay?

Resolved! Gift card selling?

I am selling a gift card and the bidding has gone well above the stated worth of the card. Any ideas why? Am I missing something? It's very clear Eric the value of my card yet people have gone above that amount. Any ideas?