addendum to issue of partial refund for overpayment of combined shipping

[keziak]

Recently we had a spritely debate over whether it's a good thing to issue a partial refund when a customer puts in a combined order but doesn't wait for an invoice with combined shipping.  There's no right or wrong answer, it's just a matter of business practice. 

But today I was amused to get this FB because I refunded  a regular customer who went ahead and paid without waiting: "Please don't combine shipping. Keep it as a tip for great service!" My smile for today. 🙂

[mcdougle4248]

Even though it is never expected, the nice little things buyers do and say always make me smile.   I am glad you had a smile, too.

[doubledz-a2z]

I usually tuck the difference in cash back into the package then sent a quick note to buyer explaining that  Ebay treats a partial refund as a problem with the transaction.

[keziak]

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@doubledz-a2z wrote:

I usually tuck the difference in cash back into the package then sent a quick note to buyer explaining that  Ebay treats a partial refund as a problem with the transaction.

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is that the "transaction defect rate"?

[slippinjimmy]

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@doubledz-a2z wrote:

I usually tuck the difference in cash back into the package then sent a quick note to buyer explaining that  Ebay treats a partial refund as a problem with the transaction.

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Got ANY type of link to support this assertion?

eBay blues have in the distant past stated that partial refunds exceeding 80% of the total sale MAY result in a defect because eBay may assume that it was an out of stock situation the seller is trying to hide.

Who refunds 80% or more for a combined shipping discount?

Most sellers have done small partial refunds dozens of times and I have never heard or read of a single report of anyone ever having an issue with their seller performance metrics as a result.