01-15-2020 04:35 AM
Recently we had a spritely debate over whether it's a good thing to issue a partial refund when a customer puts in a combined order but doesn't wait for an invoice with combined shipping. There's no right or wrong answer, it's just a matter of business practice.
But today I was amused to get this FB because I refunded a regular customer who went ahead and paid without waiting: "Please don't combine shipping. Keep it as a tip for great service!" My smile for today. 🙂
01-15-2020 05:17 AM
Even though it is never expected, the nice little things buyers do and say always make me smile. I am glad you had a smile, too.
01-15-2020 07:33 AM
I usually tuck the difference in cash back into the package then sent a quick note to buyer explaining that Ebay treats a partial refund as a problem with the transaction.
01-15-2020 11:08 AM
@doubledz-a2z wrote:I usually tuck the difference in cash back into the package then sent a quick note to buyer explaining that Ebay treats a partial refund as a problem with the transaction.
is that the "transaction defect rate"?
01-15-2020 12:30 PM
@doubledz-a2z wrote:I usually tuck the difference in cash back into the package then sent a quick note to buyer explaining that Ebay treats a partial refund as a problem with the transaction.
Got ANY type of link to support this assertion?
eBay blues have in the distant past stated that partial refunds exceeding 80% of the total sale MAY result in a defect because eBay may assume that it was an out of stock situation the seller is trying to hide.
Who refunds 80% or more for a combined shipping discount?
Most sellers have done small partial refunds dozens of times and I have never heard or read of a single report of anyone ever having an issue with their seller performance metrics as a result.