@luckythewinner wrote:
@valueaddedresource wrote:
it also doesn't note that during this time of growth, there has been an increase in reports of eBay accounts being hijacked/compromised and used for fraudulent activity (both buying and selling).
With the overall business up 25%, one could logically anticipate a proportionate increase in fraud as well as a proportionate increase in successful sales.
If this is information you are observing and gathering and reporting to eBay, what are you comparing it to? Have you also been gathering and reporting this information to eBay over the past serveral years?
Or was your research prompted by this triangulation scheme you referred to? Is it possible the increase you are observing is only because of your heightened awareness of the issue since you were hit so hard by it?
@luckythewinner - My observations started with the fraud situation. Obviously you can't look for something you don't know to look for, so prior to that situation it wasn't something on our radar.
The triangulation scheme first started targeting us in mid/late February, though we didn't realize it until the wave of chargebacks started to hit in early March. We didn't make the eBay connection to understand it was triangulation fraud until mid-March when several pieces fell into place that pointed us in that direction.
I don't believe it is just my heightened awareness, the instances of people reporting both here and across social media that their accounts have been compromised does seem to have risen within the last month, including several reports that store subscriptions were added without the account owner's knowledge or consent.
Yes, increased business will bring a proportional increase in fraud as well, but I'm not convinced that is enough to explain what we are seeing. It could also be that the COVID-19 situation, and the decrease in customer service and support availability during that time, provided a good opportunity for fraud efforts to ramp up.
And to be clear, I am not saying that eBay itself has been hacked or compromised, as I understand there is a huge difference between the overall site and individual user accounts when it comes to security concerns. I don't have enough information to be able to say where or how this is occurring just yet, I'm just trying to get the information out that there appears to be something going on with accounts being compromised and that it may possibly be tied in to a larger fraud scheme.
Regards,
