08-02-2019 10:21 AM
https://community.ebay.com/t5/Selling/Did-e-bay-steal-my-listings-today/m-p/30089551#M1462963
that was my post yesterday. yes, e-bay did subtract twice for same listings - I was charged yesterday and again today for another 8 for same listings. take a look.
please e-bay --- fix this nightmare today. thanks - it affected too many of us ---- no sales dollars to recover this double charge.
Solved! Go to Best Answer
08-03-2019 03:35 PM
I don't think you read what I wrote. I manually listed 20 item on July 31 and they were charged against my July allotment of listings. On August 1, when I woke up and logged on, I should have had 1000 new listing available in my Premium store, instead, I had 980 because the SAME listings were charged against my August allotment also. eBay said it was a technical error on their side, not a misunderstanding of the new GTC calender month policy by me. Tyler@eBay mentioned that they are still trying to figure out how to fix and compensate all those that were double charged.
08-02-2019 10:23 AM
Mine also this morning took double.
Yesterday 2 that were still counting down to today and then when they rolled over today, 2 more.
I am keeping track and because I pay for a store I will be calling and requesting a refund for this month
of my store fees.
08-02-2019 10:28 AM
I only have one that could double. Thankfully. I won't know for a couple of hours. I'm not going to worry about it.
My guess is that eBay will take care of all of it. One special promotion of free listings would more than cover everyone's loss. I don't speak for them. But I'm not worried. I get more than my money's worth.
I hope it works out OK for all.
08-02-2019 10:55 AM
08-02-2019 11:45 AM
Apparently our many complaints in regard to this problem are falling on deaf ears!
I have stopped listing my items and have cancelled any that are expiring with the next three days.
They have been taking away my 'free' listing allotment for items that are still listed and have not as yet expired!
WHAT THE H...LL IS GOING ON E-BAY???
08-02-2019 12:06 PM
UPDATE: The early renewal issue is fixed on my account. Also, the one that renewed early has now been officially renewed and I was NOT recharged for a 2nd listing. All is well for me. I'm sure if others are not fixed, they will be.
08-02-2019 12:33 PM
08-02-2019 12:51 PM
FYI - a fast way to tell if you have been double charged is to click on your "used" number. If the list item number list is shorter than the "used" list, you've been double charged.
Unless I'm missing something, which is possible.
08-02-2019 01:28 PM
PLEASE FIX THIS EBAY
same with me I have been charged with insertion fee's for items that did not relist and have lost half of my free monthly listings for items that are not listed, what a joke, unacceptable
08-02-2019 03:00 PM
It happened to me too. I manually end my listings so they don't roll over with GTC. So, on the morning on July 31 I ended some listings. I have a premium store and still had listings left to use in July, so I re-listed 20 of them in the evening on July 31 and they were properly subtracted from my monthly allotment. On August 1, the 20 listings were also subtracted from my August allotment. I called customer service and they said they knew about the problem but were not sure when it would be fixed or what would be done at this point to compensate for the double-used listings. The whole GTC thing has been a pain to babysit if you don't want your listings to automatically renew...and now this...Bring back 30 day listings please!!! They worked!
08-02-2019 09:56 PM
I just had this happen to me tonight as well. This was my first batch of good til cancelled that rolled over. I had 45 items relist but it used 90 of my free listings for the month. What a crock.
08-03-2019 03:23 AM
If you are having an issue simply call eBay Customer Service. Posting on these boards more than likely won't resolve your personal issue(s).
Have not had this on my account so -
08-03-2019 04:07 AM
I also had an extra listing charged to me and it has not corrected itself. I had no listings to relist on Aug 1st. By the evening of Aug 1st, I was charged with 1 listing although there was no listing for Aug 1st. Aug 2nd, I had 4 listings to relist. By evening, it showed 4 listings used for Aug which was correct. This morning it showed I had used 5 listings (1 listing more than I have). Today I will have 4 listings to relist. I am hoping that the system will correct itself.
08-03-2019 08:23 AM
08-03-2019 10:37 AM
It is usually useless to ask eBay to fix anything by using these member to member discussion boards.