We got our first negative feedback, even though we offer 30 day returns

[whiskeyron]

Sooner or later, we expected to get negative feedback.  It comes with business. This was a suprise, as we didn't receive any comments from the buyer that they were not pleased with the item. We offer 30 day returns, and would have worked w her. We sent her a message after receiving the feedback, and so far haven't heard from her.  Is it possible to contact ebay and question this?

[itsmostlikelytrashnottreasure · Accepted solution]

Hi, @whiskeyron.

Call eBay, if you get a non-usa rep hangup and try again, explain to the eBay rep your situation and get that feedback removed!

[whiskeyron]

thanks, I was thinking of calling them. I wasn't sure if you could offer our side of the situation.

[fern*wood]

---

@itsmostlikelytrashnottreasurewrote:

Hi, @whiskeyron.

Call eBay, if you get a non-usa rep hangup and try again, explain to the eBay rep your situation and get that feedback removed!

---

What situation?  What reason would you use for removal?

[d-k_treasures]

I doubt it's removable, but I wonder what the buyer thought a quilt top was when they bought a quilt top?

[itsmostlikelytrashnottreasure]

@fern*wood

If the buyer didn't use the return policy OR contact the seller s/he has no right to leave neg when the seller doesn't have a chance to make it right. 

Hi

@whiskeyron explain every detail and have the transaction deals ready when calling...

IF MY POST HELPED GIVE IT A HELPFUL, IF MY POST HAD THE SOLUTION IN IT PLEASE ACCEPT AS SOLUTION.

[itsmostlikelytrashnottreasure]

@d-k_treasures

If you get a good rep it can be removed IF the buyer didn't contact or request return, you're right that it is a possibility with ebay reps being what they are...

[chrysylys]

---

@whiskeyronwrote:

 Is it possible to contact ebay and question this?

---

There is nothing to question.  Some people don't want to bother returning things, even if not happey.

[chrysylys]

---

@itsmostlikelytrashnottreasurewrote:

If the buyer didn't use the return policy OR contact the seller s/he has no right to leave neg

---

Wrong. 

[itsmostlikelytrashnottreasure]

@chrysylys

Please tell how I'm wrong. If I'm wrong I'm wrong I just want to know for future reference. I'm always open for new eBay knowledge...

Oh and @chrysylys make sure to reference me so I get a notification.

Thanks so much @chrysylys.

[whiskeyron]

 I like your sense of humor. Thanks

[the_fancy_fox]

---

@chrysylyswrote:

---

@itsmostlikelytrashnottreasurewrote:

If the buyer didn't use the return policy OR contact the seller s/he has no right to leave neg

---

Wrong. 

---

It's been awhile but I got one like this removed. I sent a buyer a picture beading kit, was listed as a picture beading kit, listing stated that several times. Buyer left a neg stating they thought it was an embroidery kit. 

[a*river*runs*through*it]

@itsmostlikelytrashnottreasure

Here you go:  https://pages.ebay.com/help/policies/defect-removal.html

The feedback left for the OP is an opinion. Albeit it a stupid one, but still a buyers opinion.

Doubtful it will be removed as it does not violate the policy.

[meoxcross]

Maybe if we had an item rating database like wikipedia, then sellers could avoid a whole lot of negs cause some buyers that leave negs are dissatisfied with the item and not the seller.