01-13-2024 09:22 PM
Generated a label and then realized an error and tried to void and re-print label and now I keep getting a “Something went wrong and we were not able to generate the label” error message.
Ebay just keeps on showing up for sellers (complete sarcasm intended).
01-13-2024 10:46 PM
Sharpie time.😊
01-13-2024 10:57 PM - edited 01-13-2024 11:01 PM
Try switching browsers.
Try clearing your browser cache and cookies and then rebooting.
Are you trying to print an eBay standard Envelope or UPS ground?
Something went wrong and we were not able to gener... - The eBay Community
01-13-2024 11:04 PM - edited 01-13-2024 11:05 PM
Check for hinky characters that do not belong on the label. Sometimes periods, dashes, pound signs, and stuff like that that the software might object to.
01-13-2024 11:28 PM
You mean you successfully voided the old label, made a slight change in the address, and aren’t able to generate a new label (not re-print the old one), right?
If so, then there’s something in what you changed that’s causing the problem. Are you able to tell us what you added or changed specifically?