mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@mam98031 wrote:
@carlmarxx wrote:Sooner then later ,These policy change's will comeback to bite the folks running ebay because members sellers & buyers can take only so much and head out the door.
Help me to understand why you say this @carlmarxx . I really do want to understand. Ebay has been sending invoices for around 17 years now. What kind of issue is this going to cause to stop sending duplicate invoices to a buyer? I am sincerely asking so I can better understand your point of view and that of others.
You responded to my post above, but you didn't answer my question. I would really like to hear your point of view.
@carlmarxx wrote:Once the buyer has ask for combined shipping request to their seller, that is when eBay's auto payment reminder needs to be turned off , while waiting for seller to send the invoice .
What?
This change has NOTHING to do with the ability to send combined invoices. Sellers can still do that whenever they have the need.
And why would a seller way beyond 3 days to respond to a buyer with a combined invoice so that Ebay would send the buyer payment reminders??? I don't understand why any seller would do that.
@carlmarxx wrote:
Shipping included : i.e. the Free shipping gimmick ,when a Zone 8/9 cost is used for all U.S. buyer's by zones . there case's where seller needs to redo the first invoice that ebay sent , with reduced shipping to zones 2,3,4,5 and 6 if called for based on the weight and size . Now with USPS dropping commercial rate discount eBay sellers will have to do their own shipping invoicing especially if seller does the shipping included : i.e. Free shipping . So it will be pointless for ebay to send auto invoices .
Again @carlmarxx this has nothing to do with the subject of this thread. You are trying to complicate it with other issues. The subject of this thread has nothing to do with zones or free shipping. It is a SIMPLE change that Ebay has made. They don't want sellers sending out an invoice after something has been purchased because Ebay has done that for years. It is likely they got complaints from buyers about the redundant emails.
With that said it does NOT prevent a seller from sending invoices for combined shipping or to extend any other kind of discount to the buyer.
Free Shipping isn't a "gimmick", it is a Marketing Tool used for years before Ebay finally allowed it. It was started many years ago by the Marketing Team for Target.
Sellers can not RAISE the price of the shipping charged on the listing just because shipping to that buyer's zone is more expensive. This is true for a couple reasons. One, the seller does NOT know what the ship to address is going to be until the buyer PAYS. Second if you charge $5 for shipping on a listing and you discover it is going to cost you $6, sellers are not allowed to raise the price of shipping AFTER the purchase.
Again, if the seller needs to discount the purchase for any reason, the seller CAN send the invoice. This thread is long and I have to admit I'm surprised that you are not understanding the basics of this change that was completely covered in the first few posts.
When is USPS dropping the Commercial discount?
Most sellers that do stated shipping do an average or charge enough to cover it if the item is shipped to the most expensive zone. What we don't get to do is change the purchase agreement AFTER the buyer purchases something to increase the shipping that was charged. We can give them a discount on the shipping, but it is against the rules to increase it.
@chefd2007 wrote:You keep posting that a Seller can give a discount on an Invoice for other than the Shipping Charges, and that is incorrect. You can only discount the shipping amount stated on the invoice, there is no way to give a buyer a discount on the items purchased or anything else through an Invoice.
I just went through this problem yesterday being shuffled through 6 different eBay CSR's for over an hour that could NOT figure out how to discount the invoice the Buyer requested except for the Shipping. I wanted to give the Buyer a one time 10% discount to reward them for their past loyalty, which came to $40, but eBay systems kicked it out as an "Invalid Format", and had to be an amount less than the $14 shipping charge, which was useless. There is no other way to discount anything else because we all tried several workarounds, none of them worked. I already had combined shipping on my listings and the Buyer was charged correctly for the shipping, so the Invoice is useless to discount the amount I wanted to give the Buyer.
eBay could easily fix this, but they are too busy making unnecessary changes to other functions on this platform that weren't broken.
Below you can see you can give a discount on the invoice OR you can change the shipping selection. Now the question of should you be changing the shipping is completely different than can you change it.
This pic is from @mr_lincoln post:
https://community.ebay.com/t5/Selling/Sending-Invoices/td-p/34096936
As to the problem you had giving a discount on an invoice, without knowing exactly what you entered and where, IDK what the issue was for you.
This current change [if it still exists] that prevents you from just sending a plain old invoice, no adjustments would have absolutely NOTHING to do with your current problem regarding issuing the discount.
IDK that anything is broken that Ebay needs to fix. Sure maybe there is a problem, but I do not know anything about it, so I can't help, sorry.
@mam98031 wrote:
@chefd2007 wrote:You keep posting that a Seller can give a discount on an Invoice for other than the Shipping Charges, and that is incorrect. You can only discount the shipping amount stated on the invoice, there is no way to give a buyer a discount on the items purchased or anything else through an Invoice.
I just went through this problem yesterday being shuffled through 6 different eBay CSR's for over an hour that could NOT figure out how to discount the invoice the Buyer requested except for the Shipping. I wanted to give the Buyer a one time 10% discount to reward them for their past loyalty, which came to $40, but eBay systems kicked it out as an "Invalid Format", and had to be an amount less than the $14 shipping charge, which was useless. There is no other way to discount anything else because we all tried several workarounds, none of them worked. I already had combined shipping on my listings and the Buyer was charged correctly for the shipping, so the Invoice is useless to discount the amount I wanted to give the Buyer.
eBay could easily fix this, but they are too busy making unnecessary changes to other functions on this platform that weren't broken.
Below you can see you can give a discount on the invoice OR you can change the shipping selection. Now the question of should you be changing the shipping is completely different than can you change it.
This pic is from @mr_lincoln post:
https://community.ebay.com/t5/Selling/Sending-Invoices/td-p/34096936
As to the problem you had giving a discount on an invoice, without knowing exactly what you entered and where, IDK what the issue was for you.
This current change [if it still exists] that prevents you from just sending a plain old invoice, no adjustments would have absolutely NOTHING to do with your current problem regarding issuing the discount.
IDK that anything is broken that Ebay needs to fix. Sure maybe there is a problem, but I do not know anything about it, so I can't help, sorry.
You are correct, you don't know and you're not helping. My post initially referred only to YOU stating more than once that a discount can be given for OTHER THAN THE SHIPPING AMOUNT, and that is blatant misinformation !!!! I posted my recent experience to show that it can't be done, and 6 eBay CSR's couldn't do it either, but you always think you know everything ( and you don't ). Get a Buyer to request an invoice from you and then you can better understand that your statement is wrong by experiencing it personally, rather than trying to bolster your position on the Leaderboard by commenting on every post for likes.
I buy from wholesalers regularly, and when I place an order, they send me a revised invoice with a discount depending on the amount I purchased, and no reason why eBay can't allow the same option on their invoice.
I CLEARLY stated that the shipping amount was $14, which appeared in the "Adjustments" box highlighted in red shown at the bottom of that screenshot, and that amount was generated by eBay. That is the ONLY place on the Invoice you can enter any adjustment/discount, and ONLY for an amount less than $14 on my invoice. I could only change the $14 to $0, and that doesn't cover the $40 I wanted to discount the buyer. There is NO WAY to discount the invoice for anything other than the shipping amount entered by eBay, but you keep saying you can. Read and comprehend before you post !
