eBay

notfoundagain · ‎10-22-2015

This past Saturday (10/17/2015) I stopped receiving eBay emails regarding listing confirmations (for no particular reason). I checked my notification preferences and I should be receiving them. I've come to use these emails in record and inventory keeping: how can I get them to be delivered once again? Thanks.

jeff · ‎10-27-2015

We flagged this to our teams and they are now working on the issue of some sellers not getting a confirmation email when they create a new listing. Hopefully, this issue should be fixed soon.

In the meantime, if a seller does want to receive these confirmations, please make sure you are opted into getting these notifications. You can do that by going to your Site Preferences, then click into Communications Preferences. Under the Seller>Selling Activity section of that page, you'll see the option for "Listing confirmed". You’ll want to set that to a setting other than "None" in order to get these notifications.

thetreasurechest · ‎11-20-2015

I am still not getting the Listing confirmed emails.

goodgoodiesnyc · ‎02-16-2016

I've stopped getting listing confirmation emails, 'item didn't sell-relist' reminders and emails from buyers. I've spoken to Customer Service several times and although they try to be helpful, they're pretty hopeless. I've been told that I'd be contacted by at tech specialist but that was over a week ago and I've heard nothing. This is very frustrating as I rely on the emails to remind me to re-list and I need to receive emailed offers from buyers directly, without having to check my eBay account every hour.

Please advise if eBay's come up with a solution since this question was posted in 2015.

Thanks!

mercedesmotorparts · ‎09-25-2016

Has this problem ever been resolved? I have not received emails for nearly 2 weeks and listed over 50 items.

I checked my spam folder and even changed my email address and still no emails.

I have called 4 times last week and have been told each day the problem would be fixed and I would be contacted within 24 hours, none of which has happened.

Also every respresentative I spoke to does not believe ebay ever sends out emails for items being listed! I've spent about an hour and a half to two hours on the phone trying to resolve this issue.

Why is there no contact directly to tech support?

It seems there is a lot of incompidence and lack of communication at Ebay.

treasured_antiquities · ‎09-25-2016

>>>Has this problem ever been resolved?

THAT IS A BIG NOOOOO!!!

I do not receive emails for new listings. I have determined it occurs when listing with SYI form.

For items that do not sell & I relist using TurboLister, I do receive the emails but not when creating new listings using the Sell Your Item form.

This problem started about 1 year ago. I have contacted Ebay & Griff via email and have never received a resolution.

Both told me that there is not suppose to be an email, which is a LIE. I have my emails saved going back to 2004.

I know what I have received....... they stopped in October 2015.

sekjalaseku · ‎03-17-2017

My problem like this, there is no option to confirm by email, if anyone can help

cls8888 · ‎12-01-2017

castlemagicmemories · ‎12-01-2017

IF this is still a continuing issue, you might want to post this on the Tech Board as Ebay employees monitor that. You can report it there.

And/or you can page a blue to this thread.

anacapaequipment · ‎01-29-2018

Same here as of last week, 1/2018. I use the emails to recheck the listings that are done by my employees and to make sure I don't have duplicates. This is very important to me but I called and eBay didn't know how to fix!

edenhallacademy · ‎01-30-2018

I AM NOW HAVING THE SAME ISSUE AND AS OF TODAY AM NO LONGER GETTING THE "YOUR LISTING HASENDED" EMAILS WHICH OBVIOUSLY ARE EXTREAMLY IMPORTANT...

mgreco992012 · ‎01-31-2018

I no longer get emails after items are listed. Started on 1/24/18 which was also the last day I had a sale. Always had on average 1.5 sales a day and never more than 3 without a sale. 7 days now and no confirmation emails after each listing to go with no sales despite adding new items daily suring that time.

castlemagicmemories · ‎01-31-2018

wrote:
Same here as of last week, 1/2018. I use the emails to recheck the listings that are done by my employees and to make sure I don't have duplicates. This is very important to me but I called and eBay didn't know how to fix!

And they told you that? Oh, my.

Anonymous · ‎01-31-2018

wrote:

Same here as of last week, 1/2018. I use the emails to recheck the listings that are done by my employees and to make sure I don't have duplicates. This is very important to me but I called and eBay didn't know how to fix!

Hi everyone, I wanted to confirm that this is an issue our tech teams are actively working on right now. I will ensure that the usernames of those affected are added to our investigation!