wrote:
wrote:i recently received negative feedback from buyer. i sold him an item he stated was not authenic - i thought it was. at first he refused to return the item - then i stated the eBay return policy to him. he finally did return it - then i gave him a 100% full refund. he then refused to revise the negative fb even though he had promised to change it.
i reported him to eBay - is there anything else i can do to get the negative fb changed? he ruined my 100% rating.
With all due respect, your thinking it was authentic is not sufficient~you need to know it was, sorry. You can research that before listing, to avoid issues like this or a take down by Ebay for selling fakes, which is against policy~and that can really hurt your account, so this is for your protection.
Many sellers think a refund makes it everything all right, but it doesn't. If everything was all right, you would not have had to refund or have a return. The say if I gave a refund, I did all I could; but you didn't because there was an issue. So the buyer is allowed to post his opinion of the transaction~that he was not happy or pleased.
There was nothing to report the buyer for~reporting him would be wrong. He changed his mind about removing the bad feedback. Nothing you can do now.
The way to avoid negatives is to avoid the issue that caused it.
Sorry this happened to you, OP, but don't let the neg get to you. If you respond, be sure it is a professional response that will not turn off your future buyers. Good luck to you.
@castlemagicmemories, were you looking over my shoulder while I typed?! 😮 
Anyway, agree with you 100%.
BUT, too late for this advice: If you respond, be sure it is a professional response that will not turn off your future buyers. 😞
wrote:
wrote:
wrote:i recently received negative feedback from buyer. i sold him an item he stated was not authenic - i thought it was. at first he refused to return the item - then i stated the eBay return policy to him. he finally did return it - then i gave him a 100% full refund. he then refused to revise the negative fb even though he had promised to change it.
i reported him to eBay - is there anything else i can do to get the negative fb changed? he ruined my 100% rating.
With all due respect, your thinking it was authentic is not sufficient~you need to know it was, sorry. You can research that before listing, to avoid issues like this or a take down by Ebay for selling fakes, which is against policy~and that can really hurt your account, so this is for your protection.
Many sellers think a refund makes it everything all right, but it doesn't. If everything was all right, you would not have had to refund or have a return. The say if I gave a refund, I did all I could; but you didn't because there was an issue. So the buyer is allowed to post his opinion of the transaction~that he was not happy or pleased.
There was nothing to report the buyer for~reporting him would be wrong. He changed his mind about removing the bad feedback. Nothing you can do now.
The way to avoid negatives is to avoid the issue that caused it.
Sorry this happened to you, OP, but don't let the neg get to you. If you respond, be sure it is a professional response that will not turn off your future buyers. Good luck to you.
@castlemagicmemories, were you looking over my shoulder while I typed?! 😮
Anyway, agree with you 100%.
BUT, too late for this advice: If you respond, be sure it is a professional response that will not turn off your future buyers. 😞
I picked up your positive vibrations in the atmosphere and channelled them, LOL! They were saying, Belle says this, Belle says this, you must obey, you must obey...
Thank you, Belle!
Oh, that is a shame. That will hurt the OP, not the buyer.
