Late delivery defect

[greateasterndeals]

I got a late delivery defect for an item that was shipped from India to USA and was delivered in 21 business days. Has a new rule come into effect because this is normal transit time.

[heckofagame]

Are you saying that you got a defect for an item being delivered beyond its estimated delivery date?

[soh.maryl]

There was an estimated delivery date in the listing.  If, indeed, the item was delivered later than that date, then, yes, the seller could open an item not received case against the seller.  

[luckythewinner]

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@greateasterndeals wrote:

I got a late delivery defect for an item that was shipped from India to USA and was delivered in 21 business days. Has a new rule come into effect because this is normal transit time.

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If you upload tracking and there is a carrier scan within your handling time, then a shipment will not be counted as being late. 

Late shipping is not a "defect", it is a seller metric. Late shipping may prevent you from being Top Rated, but it will not put you Below Standard. 

What you consider to be "normal transit time" is not the benchmark. When you do n ot have tracking, the benchmark is eBay's estimated delivery date. 

[ebeths_eclectic_collectibles]

Would using the global shipping program affect this outcome?

[soh.maryl]

Not sure what you're asking.  Don't know much about the GSP, which is now EIS, but would assume that there is a last estimated delivery date on those purchases also.  

[stainlessenginecovers]

With EIS (old Global Shipping) all a seller has to do is ship within their stated time (in carriers hands according to tracking) and then it needs to show 'delivered' to EIS (Illinois or Cali). When it gets to the '2nd location' is not a metric that a seller is held responsible for.