A few days ago, a buyer opened up a case that she hadn't received an item. The item was marked as delivered to a parcel locker at the post office in her town a few weeks ago. I contacted the post office and they replied they found the package delivered it to her and I asked if I received it. I wrote to her, but she hasn't responded on whether she got the package or not. Pretty much, the only choices I have are to update the tracking information (it hasn't changed), refund her or Ebay will automatically close the case today and give her a full refund and me a defect. I am having trouble contacting an actual person on ebay to help me (guess we the store costs and fees not to get help when we need it), when I state the problem, it just circles me back to those options and I am afraid that once ebay refunds her they I won't be able to get my money back. What should I do?
