Has eBay sunk to a new low?

[yourantiqueguy]

Let me start by saying in 2010 I sold over $80,000 on eBay (I was a top rated power seller).  in 2017, I was down to a couple thousand dollars.  I still have a 100% rating.  I've been painfully aware of eBays growing anti-seller policies for years.  It appears they've finally found a way to chase me away completely.

EBay SNAD policy states that buyer's remorse is not grounds for a return. 

I recently had a buyer file a SNAD and in the comments confirm that he just didn't like the item.  The pictures and description are clear.  But, he wants me to pay the shipping both ways because he didn't look closely at the pictures.

Ebay policy also says that the seller can provide picture/documents showing the item is as described.

However, the Snad reply page only gives me the option of refunding in full and allow him to keep the item, or ask for a return and pay shipping both ways, or 'contact seller".  There is no way for me to escalate (even though I know I'll lose).

In the case of a buyer abusing the (broken) system, do I have any recourse?  I'm sure I know the answer.  But it seems like there has to have been at least one or two sellers that have been vindicated.  Any ideas?

Per eBay:  

Provide documentation that the item was properly described

If you or the buyer has asked us to step in and help with a return request because the item wasn't as described in the listing, and you can show that you properly described the item, the return request can be closed.

Examples of situations when documentation can help: 

• The buyer stated that the item was used, not new, but the listing clearly described it as used.

• You disclosed and correctly described a flaw in the item.

• The listing properly described the item, but the buyer didn't want the item after receiving it.

• The listing properly described the item, but the item didn't meet the buyer's expectations.

• The item had minor scratches, but you listed it as used.

[poppyswag]

D - pressing! Punishment for selling an item via shipping costs. Wonder what the USPS and other carriers will do when all THEIR revenues are down because no one will sell anything that costs over a few dollars to ship. It's just not worth it with the "return policy" game.

[richards*rock*collection]

you should refund the buyer, with all your sales you should expect a return sometimes, and you want all your customers to be happy, what if you were the buyer, would you not want fair treatment> do you expect ebay to pay for this return? I think not, you have many sales and some of us sellers have so little sales, I would say your way ahead here on this one.

[yourantiqueguy]

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@richards*rock*collectionwrote:
you should refund the buyer, with all your sales you should expect a return sometimes, and you want all your customers to be happy, what if you were the buyer, would you not want fair treatment> do you expect ebay to pay for this return? I think not, you have many sales and some of us sellers have so little sales, I would say your way ahead here on this one.

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So, because I have a lot of sales, you believe I should be thankful that I'm being cheated?  Shouldn't eBay be thankful to have a seller with hundreds of thousands of dollars in sales over the years?  I'll gladly refund if I make a mistake, or if there's something wrong with the item.  But, I'm not inclined to refund for buyer's remorse when my listings are all posted as "no returns".   In this case, where there was nothing wrong with the item, I offered to refund the purchase price and original shipping if they would pay to ship it back.  Being a scammer, the buyer knew eBay would side with them under any circumstances.  But, what does that have to do with eBay stealing even more money from me after I paid the final value fees for an item that eBay credited back to the "buyer". 

[richards*rock*collection]

it is the cost of doing business, you can do what you like, maybe ebay is not right for you...

[richards*rock*collection]

I feel you, you don't want to pay the return shipping, it is just a matter of calling ebay 3 or 4 times and getting a us based cs rep and they would most likely issue you a credit for the return shipping, is it worth the time? maybe, you can also block the buyer from future sales. Good luck.