@ittybitnot wrote:
WHY remove ALL their listings if only SOME (or ONE) are deemed offensive?
Indeed. Sort of like trying to kill a mosquito with a hand grenade. Likely a function of poor tech, or ebay will gain monetarily from this approach.
Hi @ittybitnot, while I won't be able to discuss the OP's situation, I can confirm that these reviews and the action taken is done by a human being, so poor tech wouldn't be a factor. Sometimes mistakes may be made, but I've had this situation reviewed and can confirm the correct action was taken. When we have concerns with a significant number of violations, when a violation is considered quite serious, or when the number of listings that need to be individually reviewed is unfeasible (bearing in mind that we must address an incredibly large number of potential violations each day), we will end the listings and educate the seller as to why so they can review and relist those that are not considered violations.
As for financial gain, I'm sure you can understand that we only make money when our sellers make money - while taking action on potentially harmful content on our marketplace protects our brand and ensures a healthy platform for our buyers and sellers, ending a listing does not directly produce monetary gain. Fees are credited where appropriate, time is taken to review the listings and provide education to the seller, and additional time may be needed if the seller contacts us with additional questions.
While ending listings may seem like an overreaction in some instances, I do want to clarify that a) the listings are not removed from the site entirely in these situations, but instead ended so the seller can review and relist and b) a seller who has violated one of our site policies is responsible for addressing their inventory so there are further concerns moving forward. While there are times where only a small number of listings are removed and sellers are expected to review their remaining listings to make appropriate changes, this unfortunately does not always lead to changes being made promptly, and if a seller misses something in their review by mistake, they would still face more severe consequences for repeated violations. These are risks we can avoid by by taking more widespread action, as this removes any potential violations and also helps to minimize the chances of further restrictions or the loss of eBay privileges for sellers who didn't make all of the necessary changes to live listings.
