mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Here I am. I had a company that employed 7 people, all of whom were registered as individuals and sold as individuals so accaunts never related together. one i am posting now not perfect accaunt cos this accaunt have some negative feedbacks here so i deserved may block here but here is company members have 100% clear accaunts so lets talk! we have accaunts Absolutely all the items were delivered. Instead of a return, the buyer opened a dispute on one of the accounts by mistake.. Another buyer failed to open it and then closed it it also mistake and its happen as well from another buyer. And total 3 disputes were enough to block my top rated account with 100% feedback rate and zero returns. It also says that less than 10 disputes from the buyer will still be considered as average I have 3 disputes in one of my accounts it says that it was considered as Average and they still blocked me, This means that their policy works the opposite of what it says only buyers who have lot of transactions was more safe from this since in 5000 transactions 10 dispute can't be in high rate but what happens if i have 100 transaction and get 3 dispute? all the items delivered tracking provided but some buyer can click the dispute or tried to scam me and open item not received case then lose it OFC cos i have proof then ebay will consider it in metrics and block me, where seller protection here? if i delivered item buyer can open dispute and still chose item not received idk when they do it where i am safe from this? that they did not open it for scam? by mistake? this system will be well only if i lose the case and then it should considered in metrics only these cases. i think ebay know everything and that rule not for this they want remove lot of sellers but idk why. who create that rule interested. we almost earn every month 10k$+ and ebay finally kill our company, I contacted the CEO office team I spoke to them and they are also copy and paste policies like as the whole customer service. All of eBay these days is based on an algorithm and they don't really care why you got banned when you write them they just copy BBE ( Bad Buyer Experience) they said the metrics not the only reason you suspended but this is only metrics i have accaunt where i have zero return, 100% feedback rate just some 3 open dispute by mistakenly they closed then it and my accaunt suspended for just INR cases its just 3 case. shameful!!! the entire staff should be replaced, or A great recession is upon you very soon EBAY for complete chaos and irresponsibility!
plus for example why this rule is so bad lets said I can buy an item from one buyer with 3 accounts and then open a dispute with these accaunts then buyer will received 3 dispute so its enough to block seller What guarantee is there that the seller is not trying to get rid of competitors like this? In my example all 3 disputes I opened behaved strangely as if it failed and then they closed the dispute but it was still counted in the metrics and blocked me All 3 of them closed the dispute of their own accord. How does eBay protect me from this? Sooner or later 70% of sellers here will be blocked, it's only a matter of time before they accept disputes for example one new accaunt from my company which is top rated one blocked in 4 months 3 month go with zero disputes and 4th month got 3 dispute i mentioned above so thats enough to block accaunt, so if you see seller now without block you are just lucky ones. you will get such buyers soon and they will also end selling here. good job ebay!
@buyselljack2016 wrote:for more background
Ebay INR and BBE completely wrong and nonsense it ... - The eBay Community
That thread appears to have gotten shut down.
@luvado.shop wrote:yes a few disputes are enough for them to close the store now i can just choose the seller i want and i close their store buy items with 5 accounts get them but still indicate i didn't get them and remove the competitor ebay is very good at protecting sellers 😄 isntead of add in metrics cases whee its closed buyer favor and not seller they just count opened cases, either it open for scaming by mistake or what they still consider it in metrics.
Ebay changed the rules on INRs for international sellers in late July of 2024.
None of us here can help you with this. Only Ebay can. You need to work WITH Ebay to resolve your issues. All you can do here is vent your anger, but that isn't going to help your situation. It may help your mental health, but it will do nothing to get your account back in good standing. Only Ebay can instruct you on how to do that.
@luvado.shop wrote:I updated the post because i have wrong details in previous post it wasn't clear people think I wrote that i have 7 accounts were all mine and if that accaunt blocked also my 7 accaunt should be blocked People were focusing on this when it has nothing to do with it and I don't consider the account I'm posting with because it deserves to be blocked. This is about a rule that blocked accounts that didn't deserve it at all. I mean my colleagues' accounts. 100% feedback rate, zero returns.
When one account gets blocked / shut down for breaching the rules of Ebay, whether you agree with it or not, they will often shut down any other account you may have. Ebay has always done this. It is to protect the site as a whole. Those accounts would have had to somehow been connected to your account. Same IP address or something in common.
I know you are concentrating on your INR rate, but it is highly likely that your INAD rate is also VERY high just going by your feedback. It is more likely that it is your INAD rate that has you in trouble. What does your Service Metrics say about INADs. Please post a picture of that graphic @luvado.shop .
Your INR rate only shows 3 buyers filing the INRs. I was not able to locate in the international seller rules how many buyers it takes to cause you to have it affect the health of your selling account. For US sellers it is 4, but I really don't know what it is for you.
Lets just say it is 4 for you too. Then while this graphic shows you are in a very high percentage, it would not be what caused you to be in your current situation.
To resolve your problem at hand you need to identify the source of the issue before any headway can be made in resolving the issue. Let's look at your Service Metrics INAD rate / graphic.
