You’re not paying close enough attention. I make basically no sales now. Because of one buyer. Who I refunded by the way and offered to do so upfront. They said it was fine they were just disappointed, I offered them 50% off their next visit as well as buy one get one free up to 10 items for dvd and blu ray. They says thanks then turned around and left that review. I keep my product sealed in bags, in totes, in closets. I wipe them with bleach abd spray the boxes with febreeze. While it’s possible that there may have been a faint scent it did not “wreak” nor did it have “smoke damage” I refunded them anyway because customer satisfaction is more important to me than the sale though I do need to eat and pay my bills like anyone else. I’m a firm believer in mutual respect and encouraging repeat business. Know how much repeat business I get? they won’t even change it to neutral. I offered a refund or a replacement upfront as well. I don’t argue with my customers and I don’t misrepresent the Items I sell which is otherwise apparent and can be seen by the dozens of honest reviews I have received. See how these reviews create a stigma? You have no reason to ask me a question like that if it weren’t for these people. That’s exactly what I’m talking about, it’s not an accurate representation of what one should expect when dealing with my shop. My customers know this, everyone else has to wonder.
now with the most recent one, they didn’t even give me a chance to offer a refund or anything. Because it came out of nowhere, they thanked me when they got it and remarked that the stickers I included were cool, my stickers are very cool. Thought hey this is a cool customer(not everyone likes my stickers because they’re hilarious and provocative).. then a couple weeks later He asked me if I found the other record, this was bizarre as this was weeks after he got it and it was described in the listing. I explained to him no that’s how the person I got it from had sold it to me, though would have appreciated had they done what I had. As I know how that feels, went agreed and explained to them anyway that recognizing this and not one to do the same to someone else. I went through my collection and carefully chose a quality album to substitute it with, this was not just some toss in rando album. this was the Beatles something new, the cover had gotten lost in high school, this album had only been played twice, was absolutely mint condition. Both albums were first pressing all said and done I sold it to him on sale for less than 20 bucks, he knew what he was getting, he got substantially more than he paid for. I even offered to sell him my 2010 repressing if he wanted. He said no thanks. What more could I do? Well I don’t like to have unsatisfied customers so I Thanked him for his business as well as his interest, went and offered him 30% discount for future purchase in addition to buy one get one free up to five items for dvd/blu ray out of good faith, like hey we sell a lot of good products, see what else we got, was my thinking at the time. He turned around abd leaves that review. People don’t seem interested in good businesses practices though, the stories I could tell you that you probably couldn’t care less would maybe you wonder why I even bother. While it is well known it does not matter what you do, there are some people that can not be pleased and I accept that, hell I knew that but I didn’t know that no matter what you do some people are going to be malicious simply because they can. I would have refunded him IF he had asked, it’s funny that you think things are so simple. Well they’re not. Personally I’d like know what is wrong with people these days. Despite showing eBay evidence of all this including pics of the records prior to shipment they write me back stating they feel this is a good opportunity to try working it out with my customer and seeing if they’ll change it. When I had already done that and asked why they were being dishonest about it, they write me back stating the records are garbage and that I’m garbage. I’m at the end of my rope with this.
