@jeff wrote:
@books...forthememories wrote:
@tunicaslot wrote:My main concern is the lack of a description in the earlier days of the test - may have been noticed by less than honorable buyers - who will but items to use and then claim SNAD. Hopefully, I'm not part of that situation as I've sold very little since the test was implemented. Now I know Jeff says that CS has been notified about situations that may result from the testing - but many of us know how unsuccessful we sellers have been in the past - getting CS to remove feedback, DSRs or close cases in our favor when the item "is as described". What makes this situation any different - we are still going to spend hours on the phone with CS if presented with SNAD claims and I'm sorry - I think it will be a lost cause just like normal SNAD claims where items are truely as described.
Oddly, the CS reps have never heard of Jeff. They rely solely on their canned scripts, so don't count on them ever removing bad feedback caused by this latest "improvement."
I hear this pretty often and never quite understand the point.
It's pretty easy to find out that eBay has more than 30,000 employees (one source of many: http://en.wikipedia.org/wiki/EBay ). I work in San Jose. The majority of the CS team is in Salt Late City. Is the expectation that all 30,000+ of us, regardless of where we work, know each other? What other business, organization, group in the world has ever existed where 30,000+ people all know each other?
I would think that notion comes from the fact you are the "face" and "representative" of eBay Community where many buyers and sellers come for your guidance. When they are told by CS agent that a policy is not working as you have suggested and advised them it should, many will let the CS agent know this is what eBay/You told them........
@thepurplekattery wrote:
@jeff wrote:
@ymeagainlord wrote:
jeff (fromebay) said the test would run until that dateNot exactly what I said. I said it will run until we get a statistically significant sample size, which we anticipate should be less than two weeks (which was last Thursday, if I remember correctly). I don't know when the end date for the test will be and have never posted a specific date.
WELL HAVE YOU GOT YOUR SIGNIFICANT SAMPLE SIZE YET? I am very thankful that this ridiculous test has not shown up for every buyer... If I had not been looking in the discussion groups, would not even known about it.... why would anyone want to not see the item description????
If you want to do something practical, then have a short description for seller to fill out that shows for everyone and a long description... otherwise forget it. And then the window that pops up is unreadable?!?!?
I don't get why this test was done at all.
No, we haven't gotten the sample size we need yet. Our estimates (which I posted last Thursday) are that it may take up to two weeks. The test has only been live for about seven days so far.
@cinco_swim wrote:
@jeff wrote:
@books...forthememories wrote:
@tunicaslot wrote:
My main concern is the lack of a description in the earlier days of the test - may have been noticed by less than honorable buyers - who will but items to use and then claim SNAD. Hopefully, I'm not part of that situation as I've sold very little since the test was implemented. Now I know Jeff says that CS has been notified about situations that may result from the testing - but many of us know how unsuccessful we sellers have been in the past - getting CS to remove feedback, DSRs or close cases in our favor when the item "is as described". What makes this situation any different - we are still going to spend hours on the phone with CS if presented with SNAD claims and I'm sorry - I think it will be a lost cause just like normal SNAD claims where items are truely as described.
Oddly, the CS reps have never heard of Jeff. They rely solely on their canned scripts, so don't count on them ever removing bad feedback caused by this latest "improvement."
I hear this pretty often and never quite understand the point.
It's pretty easy to find out that eBay has more than 30,000 employees (one source of many: http://en.wikipedia.org/wiki/EBay ). I work in San Jose. The majority of the CS team is in Salt Late City. Is the expectation that all 30,000+ of us, regardless of where we work, know each other? What other business, organization, group in the world has ever existed where 30,000+ people all know each other?
I would think that notion comes from the fact you are the "face" and "representative" of eBay Community where many buyers and sellers come for your guidance. When they are told by CS agent that a policy is not working as you have suggested and advised them it should, many will let the CS agent know this is what eBay/You told them........
In nearly all of the posts I make about policy, I include links to where I was able to find that policy. Citing the actual policy may be a better tactic to use to back up your position with CS.
@jeff wrote:
@cinco_swim wrote:
@jeff wrote:
@books...forthememories wrote:
@tunicaslot wrote:My main concern is the lack of a description in the earlier days of the test - may have been noticed by less than honorable buyers - who will but items to use and then claim SNAD. Hopefully, I'm not part of that situation as I've sold very little since the test was implemented. Now I know Jeff says that CS has been notified about situations that may result from the testing - but many of us know how unsuccessful we sellers have been in the past - getting CS to remove feedback, DSRs or close cases in our favor when the item "is as described". What makes this situation any different - we are still going to spend hours on the phone with CS if presented with SNAD claims and I'm sorry - I think it will be a lost cause just like normal SNAD claims where items are truely as described.
Oddly, the CS reps have never heard of Jeff. They rely solely on their canned scripts, so don't count on them ever removing bad feedback caused by this latest "improvement."
I hear this pretty often and never quite understand the point.
It's pretty easy to find out that eBay has more than 30,000 employees (one source of many: http://en.wikipedia.org/wiki/EBay ). I work in San Jose. The majority of the CS team is in Salt Late City. Is the expectation that all 30,000+ of us, regardless of where we work, know each other? What other business, organization, group in the world has ever existed where 30,000+ people all know each other?
I would think that notion comes from the fact you are the "face" and "representative" of eBay Community where many buyers and sellers come for your guidance. When they are told by CS agent that a policy is not working as you have suggested and advised them it should, many will let the CS agent know this is what eBay/You told them........
In nearly all of the posts I make about policy, I include links to where I was able to find that policy. Citing the actual policy may be a better tactic to use to back up your position with CS.
Yes, I am aware that having the policy readily available is usually one's best tactic......unfortunately many are not prepared, or many times CS agents will interpret the policy much differently then what was discussed hear with you in the community. Also, with all of the recent policy changes, there have been some instances such as the feedback revision/defect policy being changed.....but a significant lag time in the actual policy pages reflecting said change.
Thanks for the response on the other question.
