09-25-2017 03:42 PM
09-25-2017 03:46 PM
So I presume you as the seller uploaded the tracking which confirmed delivery & called eBay to have the case closed in your favor?
Or was there something else?
09-25-2017 03:50 PM
FYI i did not call Ebay for anything, the buyer opened the case requesting a refund. This is simply a way of potentially receiving free goods & Ebay allows it to go on, WHY?
09-25-2017 03:54 PM
@356_m wrote:FYI i did not call Ebay for anything, the buyer opened the case requesting a refund. This is simply a way of potentially receiving free goods & Ebay allows it to go on, WHY?
My apologies then.
Your OP & your second post provide very little information.
What type of case did the buyer open?
Do you require advice on how to deal with whatever case it is?
09-25-2017 03:55 PM
What no-brakes is asking you is if you've taken the additional steps you need to get the case closed in your favour..
Insert the tracking number on your case then CALL EBAY and get them WHILE you are on the phone, to close the case..
You got to move on this or it will time itself out!
09-25-2017 04:04 PM
@emerald1830 wrote:What no-brakes is asking you is if you've taken the additional steps you need to get the case closed in your favour..
Insert the tracking number on your case then CALL EBAY and get them WHILE you are on the phone, to close the case..
You got to move on this or it will time itself out!
And you don't want that to happen!
09-25-2017 04:13 PM
If the buyer is claiming that the item was not delivered, then you have to reply and give the tracking number showing that it was delivered.
It is possible that someone else in the house put it aside carefully and forgot to tell him. Or that the package was stolen from his porch.
None of which are your problem.
You seem to have Proof of Delivery.
Tell eBay what it is.
If the buyer is claiming that the item is Not As Described, you can , again, in the Dispute, tell him to return it for a refund.
Don't argue about this. He may be right.
If the item he bought was red and he expected cherry but got scarlet, that is a Buyer Remorse case and he has to pay return shipping.
If he doesn't prove that you have it back, he loses the case and you keep the payment.
If the item be bought was red and the one he recieved was blue, that is Not As Described, your error, and you have to send him a Return Shipping Label.*
If he doesn't use it, you will not be charged for it, he loses the case and you keep the payment.
If he shows that you have it back, you refund the original payment promptly.
If you don't, eBay will.
Then they come after you for their money (and they have your financial info, remember) and you also get a Defect on your selling account.
Not every transaction will go perfectly.
Sometimes the customer is right.
So put on your big girl panties and deal with it.
*It's more complicated if he is in another country.
09-25-2017 06:50 PM - edited 09-25-2017 06:54 PM
Please excuse my delay in responding. The case has been closed by the buyer. My point is Ebay has a system in place that allows all to know when & time the item has been delivered using tracking so why should the buyer be allowed to open a case against the seller, request a refund & hold their paypal funds while the matter is settled? The buyer should go ask their mailman, the post office or someone in their own home where the item is at if truly did not receive it which i doubt. Our postal service is one of the best in the world at deliverying packages in my opinion. For the record this matter also has nothing to do with the item not being as described.
09-25-2017 07:18 PM
09-26-2017 06:40 AM
@356_m wrote:Please excuse my delay in responding. The case has been closed by the buyer. My point is Ebay has a system in place that allows all to know when & time the item has been delivered using tracking so why should the buyer be allowed to open a case against the seller, request a refund & hold their paypal funds while the matter is settled? The buyer should go ask their mailman, the post office or someone in their own home where the item is at if truly did not receive it which i doubt. Our postal service is one of the best in the world at deliverying packages in my opinion. For the record this matter also has nothing to do with the item not being as described.
It is indeed stupid that the tracking has to be reuploaded when it's already automatically uploaded I agree but that's the WAY IT IS and you have to follow their rules and copy and paste the tracking number into the required slot AGAIN.
09-26-2017 09:20 AM
@rolenboy01 wrote:
@356_m wrote:Please excuse my delay in responding. The case has been closed by the buyer. My point is Ebay has a system in place that allows all to know when & time the item has been delivered using tracking so why should the buyer be allowed to open a case against the seller, request a refund & hold their paypal funds while the matter is settled? The buyer should go ask their mailman, the post office or someone in their own home where the item is at if truly did not receive it which i doubt. Our postal service is one of the best in the world at deliverying packages in my opinion. For the record this matter also has nothing to do with the item not being as described.
It is indeed stupid that the tracking has to be reuploaded when it's already automatically uploaded I agree but that's the WAY IT IS and you have to follow their rules and copy and paste the tracking number into the required slot AGAIN.
I think those kind of cases should be kept pending until someone physically checks to see if the item has confirmed delivery. If so, there is not need to have the case open just to frustrate the seller.