The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 01-19-2014 08:58 PM - last edited on 01-20-2014 12:07 AM by msrafaela
The buyer and her son bought a purse from me. I apologized perfusely when I sent it to the wrong adress. I offered to refund over and over from day one while trying to recover the item. I called multiple USPS', Ebay, other shipping companies. I was unable to get the item back. I gave her a full refund and during all this time she was sending me threats, calling me names, and sending abusive emails that I still have. Her son than did the same exact thing. I called Ebay and they said I did everything correct and said they would take care of it. Not only did they not take care of it or give me any refund but now they left my negative feedback and I can't leave them feedback. The Ebay employee said I did everything right and she would take care of everything, though she did nothing. Now I have a bad feedback score when I did everything in my power to do the right thing by her. This is not okay!!!
on 01-19-2014 09:35 PM
A few things wrong here.
You shipped the package to a wrong address? There is not much you can do to correct that after the fact, as you have found out. You were correct in sending back their full payment and apologizing...but sounds like they were not going to forgive you for the mistake.
Buyers are allowed to leave feeback of their opinion of the transaction. Ebay does not remove it except under special circumstances, and this one does not qualify, since you actually made a mistake in shipping. Sorry.
If you think there will be a refund from someone when you make a shipping mistake; that will never happen. You must take responsibility for your mistakes because you are the business owner that sold the purse.
One negative feedback is not going to kill your seller account. Yes, it will hurt some, but most buyers will forgive one missed step for a seller. Just try to move on and stay positive. Stuff happens sometimes that is hurtful, but when you are dealing with the public and total strangers, sometimes they can be mean spirited and unforgiving.
Most all sellers on ebay have experienced this type of customer, or will eventually if they sell long enough. It used to just kill me trying to deal with people like this. Now I have found out how to keep everything impersonal in cases like this, and just realize it is a process that needs to be taken care of. We all make mistakes, but I believe that the truly good people wind up making the best sellers and will survive and thrive as ebay sellers as long as their heart is in the right place.
Good luck. Keep your head held high and remember to smile.
on 01-19-2014 10:51 PM
01-19-2014 09:20 PM - edited 01-19-2014 09:22 PM
Well now, her son really needed his new purse for his date!
The feedback does not rise to the occasion where it qualifies for removal. Your reply shows your unprofessionalism.
Once you knew the item was sent to the wrong address why did you wait to refund knowing they would never get the item.
Who did you think would refund you and why?
And I would just love to know how you managed to send a package to a wrong address.
The eBay employee may have told you that you did everything right, but from your post I don't see where you did anything right.
Kept that poor boy from his purse.
Sent their purchase somewhere else ( still want to know how that happened)
Did not make a timely refund.
And now you are complaining about getting a better feedback than I would have given you for breaking my son's heart - him wanting that purse so.
Did I mention I would love to know how you shipped to a wrong address?
on 01-21-2014 11:30 AM
I dont see anyone else asking, but: you said yousent it to the wrong address. Now, did THEY ask you to send it to a different address then listed? Do they accuse you sending it to the wrong address because you didnt chnage it to something they requested? If so, they are wrong not you. If you did in fact screw up the address, you wont be getting anything back.
on 01-21-2014 01:12 AM
Were the "emails" through the ebay messaging system or to your personal email account? If they went to a personal account, file a criminal complant through your local police department, or if they will not act on it, call the FBI. It is a federal crime to make physical threats in emails or social media.
As far as what the ebay reps told you, get used to it. All they do is tell you what you want to hear and that they will take care of the other party. Ebay will not tell you what they "WILL" do because they probably will not do anything. See if the buyer still has a ebay acount.
Ebay really does not care. I have been a "member" since 2001 and have heard and seen it all. The ONLY thing that have gotten any better is them giving seller "free" listing to help keep MORE sellers from bailing on them.