eBay

net-gnat · ‎02-28-2018

Anyone else being charged an insertion fee even though you still have free listings remaining?

I am charged whether I re-list or sell similar, 7, 10, 30 days, auction or fixed price. Still have some free listings remaining for the month.

luckykey3 · ‎02-28-2018

Not only that but trying to compete with thrift stores that get their items for free and China ... with both having free shipping.

shielahs · ‎02-28-2018

I Just tried again from a draft I had saved and says 0.00, so maybe they fixed it now

woohoo

tealt · ‎02-28-2018

@cdvarwrote:
Only a few minutes after my post and it seems to be working now. Fortunately, it's ticking off my regular 50 and not either of the store subscriptions that must be showing in my offers window by mistake. Weird.

I too was just able to relist for free, as I should be. It's coming off my 50 free listings, and not, thank goodness, those 3 active Stores.

This fix has to be one of the soonest "soon"s in eBay history. Perhaps, faced with spectre of sorting out invalid charges on thousand and thousand of seller accounts a fire was lit under someone.

shielahs · ‎02-28-2018

It's updating my amount of free now too, so I think they fixed it

claroo · ‎02-28-2018

YES, being charged when free listings are left! When, I clicked on CALL, it is 193 min wait time and the CALL ME option is currently not available. So frustrating!

newerused · ‎02-28-2018

FIXED HERE.

OFF TO LIST.

😞

valkseller · ‎02-28-2018

@blu_bel54wrote:
...... I am getting charged for each one..... Cant get through to CS to get my name on a "list" <sigh>

It would be easier and quicker for ebay to start a list of users that weren't affected.

mallontown · ‎02-28-2018

@valksellerwrote:
@blu_bel54wrote:
...... I am getting charged for each one..... Cant get through to CS to get my name on a "list" <sigh>
It would be easier and quicker for ebay to start a list of users that weren't affected.

Good one , has anyone ever have one of these glitches occur in their favor? Why is it that ebay crediting everyone account .30 for each listing never happens?

"If you found my reply useful, please give it a Helpful.

If my response assisted in resolving your question, please click Accept as Solution."

nana-nana-boo-boo

richardlovesamanda · ‎02-28-2018

I have 39 free listings left and was charged an insertion fee on two items, just basic fixed price items. Does each person have to contact them to have it fixed or will they fix it for all accounts automatically? I saw that they are working on it.

richards*rock*collection · ‎02-28-2018

are you sure that the free listings you have are in the correct category?

richards*rock*collection · ‎02-28-2018

never mind, I see this has been fixed

barbie*ville · ‎02-28-2018

brian@ebaywrote:
Hi everyone! I've reported this matter to our developers for further review. Please feel free to continue working and listing items as you normally would. Typically, when we identify an issue such as this then we'll automatically issue credits for affected items. Our customer support teams are also available to assist with fees that are accrued due to potential site issues. Please allow us some time to look into this further. I'll be sure to update this thread with any updates I receive

Thank you, Brian, for the update.