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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Shipping with stamps

So I sell Sports cards via eBay. I have 100s of forever stamps and now use them sparingly. Since there is no tracking included, buyer and seller never know when item arrives. This being said, buyer can claim item as not received, get their money back...

How do we appeal feedback removal denied?

Had something ordered on Monday, April 15th. I shipped the item same day, April 15th, via USPS. Due to USPS mishandling the item, it was arriving late. I reached out to buyer on April 24th giving them a heads up that there was a problem with USPS and...

I shipped shoes WITH box to ebay authenticator and buyer did Not recieve box.

I shipped a pair of shoes to the ebay authenticator with the original box and it arrived to the seller without the box. Please help.

Resolved! Massive USPS shipping delays?

Just a quick pollIs it only me or are there others experiencing chronic shipping delays?I notice it now, especially for the South East and PR regionsI suspect it will get worse in other regions soon too. This is a big deal to me. Thanks for your inpu...

I demand an explanation.

I had a zero sales day yesterday.I demand an explanation.Shall I contact ebay?

Ty beanie baby

I have a few in great condition! Gracie is the first up for sale.

Search Results showing way more than keywords?

Maybe this is common knowledge here already but every time I search for an item I get way more broad results including other part numbers, sometimes hundreds of results but when I sort by lowest first it shows the actual results with only my specific...

A accident advertising

I understand that the advertising of the clumping litter was a misprint nothing that was intended by the seller. At the moment I'm waiting for the seller to resolve the issue and am satisfied with the decision.

Insanely excessive fees

I occasionally sell stuff on Ebay that I have no more use for. Guess I haven't sold anything in a while. I remember 2-3% seller fees in the past. For the item I recently sold I was charged 17.24% for ($15.34 on a net item value of $89). That is insan...

I'm not the post office.

Sometimes things get stuck in the system.But why do buyers think I personally work for USPS, FedEx or UPS?I shipped something on the 1st of May, and it did the classic cross country tour.But tracking HAS been updating, it's not stuck or sitting somew...

New Unwritten Policy Against Sale of Cow Bone - I Guess Sellers Need to Have ESP

I just had 2 Civil War era scrimshaw cups removed. They were made from cow bone. They are not even close to looking like ivory. And every similar example ever sold on eBay or elsewhere online says they are made of cow bone (never ivory). When I conta...

Service Metrics - The Equivalent of Stealing Money Outwardly - Still Going On 2022

From 2020, but still going on: We are one of the larger sellers of OEM auto parts on eBay, and have been for many years. We offer completely free returns, even for buyers that simply "change their minds", but of course every month we enter the "very ...

Buyer says Boyfriend is going to destroy contents of package when it arrives and wants refund

THIS has got to be the most insane message after a sale and with an item not yet delivered. Buyers messages “ I need to get a refund. My boyfriend said he is not going to give me the item when it is delivered and said he is going to destroy it or put...

Posted image radically different from actual .jpg file

Never realized this before... so ebay can't even upload images that are true to the file ?I never really noticed before today... other posts on the topic claim photos are desaturated; mine has a CRAZY hue shift. You think these bozos would make enoug...

Freeze a store subscription

I'm going through a situation where I do not have access to my inventory. It has been a month and it appears that this situation is going to be going on 3 more months at least. I have been doing the time away every 30 days, but I'm still getting char...