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does ebay automatically send a return label is seller does not?

so the seller sent items that did not match description or picture and  they agreed to a return.  No labels sent (the items came in two different boxes) and no refund issued  - will eBay step in automatically at the cut off date and send me the labels?  Not trying to keep anything, just want my refund.

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Re: does ebay automatically send a return label is seller does not?

You will need to ask eBay to "Step in" if the seller hasn't responded after three days.

"Those who enter the arena unarmed or unprepared are quickly dispatched."
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Re: does ebay automatically send a return label is seller does not?

 sounds good - just dont know how to do that.   I will look around. 

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Re: does ebay automatically send a return label is seller does not?

never mind - I found the link to ask for them to help.  Thanks.

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Welcome to the Returns board! Here you can discuss returns with other members.

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